Principal Product Manager, Directed Workflows

Zillow

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$178,300–$284,700 / yr
Employment
Full-time
Posted
46 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $202k
This role $232k
$135k $301k
below market most similar roles pay here above market

This role pays more than 80% of similar roles. Most pay $177,050–$227,837 — the blue band above. At the midpoint, this role pays about $232k versus about $202k for comparable roles.

Based on 240 similar postings.

Employer

About Zillow

Zillow Group is a leading real estate and rental marketplace providing consumers with data, tools, and services to find, buy, sell, rent, and finance homes, and connecting buyers with agents and lenders. Industry: Real Estate Technology & Marketplace

Zillow currently has 49 open roles on FindRole.

Listed pay typically runs $164,400–$262,600 across 40 roles with salary data.

Most-posted roles

View all roles at Zillow

At a glance

TL;DR · Principal Product Manager, Directed Workflows

The Principal Product Manager, Directed Workflows joins the Zillow Home Loans Product team to drive the vision and execution of an AI-native operating model for service delivery. This role involves building agentic systems that reason about next best actions and durable workflow infrastructure for sales and service processes. You will design the AI harness, including context engineering, tool design, memory, orchestration, and guardrails, while owning the eval infrastructure to score decisions against defined processes. Key responsibilities include defining multi-year product strategy, sequencing high-leverage pilots, and influencing stakeholders across Engineering, AI, and Operations. The role requires expertise in shipping agentic or decisioning products as a closed loop to solve complex problems in engagement and loan production, ensuring a coordinated service experience for customers and operators.

What does a Product Manager earn in Remote?

Median $206400 from 126 postings across 34 companies.

See salary data

What you'll do

  • Define and lead a multi-year product vision for AI-first directed workflows across engagement and loan production.
  • Design the AI harness including context engineering, tool design, memory, orchestration, and guardrails for agentic behavior.
  • Define the sales and service processes that the AI system encodes to meet customer jobs and value goals.
  • Own the evaluation infrastructure to score AI agent outputs against intended processes and learn from operator feedback.
  • Sequence product development from high-leverage pilots to a platform by proving outcomes in focused increments.
  • Influence senior stakeholders across Engineering, AI, and Operations to align on strategy, risks, and trade-offs.
  • Use data and experimentation to improve conversion, quality, and operator productivity within the financing journey.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  • 10+ years of product management experience, including ownership of complex systems spanning multiple teams and customer or operator journeys.
  • Demonstrated experience shipping agentic or decisioning products as a closed loop, including designing AI harnesses and eval infrastructure.
  • Experience shaping sales or service strategy with business leaders, tying process design to customer jobs, value delivery, and growth.
  • Strong analytical ability using data, experimentation, and model/product evaluation to improve conversion, quality, or operator productivity.
  • Track record of influencing senior Engineering, AI, Operations, and business stakeholders around strategy, trade-offs, and execution.
  • Mortgage or lending experience (preferred).
  • Familiarity with workflow platforms, operator surfaces, or capacity-aware routing (preferred).

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