As a Principal Customer Experience Program Manager at Microsoft 365, you will lead initiatives that drive business success by deeply engaging with strategic commercial customers and must-win accounts to understand their needs and challenges. Your day-to-day involves synthesizing customer feedback, influencing product roadmaps, and ensuring seamless migrations from competitive platforms to Microsoft 365. You will collaborate closely with field sales, engineering teams, partners, and internal stakeholders to execute high-quality engagements that accelerate deployment and value realization. This role demands expertise in cloud and hybrid infrastructures, as well as a strong understanding of market trends and competitive insights. Preferred qualifications include experience in consulting or delivery management, leadership skills, and the ability to build relationships with senior customer executives. You will use your technical depth and business acumen to drive impactful changes that enhance customer satisfaction and adoption of Microsoft 365 solutions.
Skills
Microsoft 365
Azure
PowerShell
SQL Server
CI/CD
Terraform
GitHub
Kubernetes
Docker
PostgreSQL
AI
Python
JavaScript
Salesforce
Google Workspace
Oracle Cloud
AWS
MongoDB
Customer Success Metrics
Executive Briefing
Cloud Migration
Hybrid Infrastructure
Competitive Intelligence
What you'll do
Lead engagement programs with strategic customers to drive business outcomes through wins, migrations, and sustained usage.
Own end-to-end success motions for commercial customers, partnering with sales, account teams, and partners to execute high-quality engagements.
Represent customer feedback directly, translating insights into actionable signals that influence product strategy and execution.
Influence product direction by balancing customer needs, technical constraints, and opportunities to improve AI-first experiences.
Drive cross-functional alignment without authority, connecting stakeholders to unblock issues and ensure cohesive execution.
Define success metrics for customer outcomes, establishing health indicators and leading metrics to guide decision-making.
What we're looking for
6+ years experience in engineering, product management, data analysis, or product development
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field
Proven track record of building relationships with senior customer executives in large accounts
Effective communication and executive presence when engaging customers at all levels
Demonstrated ability to lead cross-functional teams and drive complex solutions for customer success
Experience managing stakeholder relationships and driving consensus on engagements
Technical expertise in cloud, hybrid infrastructures, architecture designs, and migrations
Market check
Salary context
This
$142,800–$274,800
range sits above
80%
of similar postings on FindRole.
Peer median band
$139,900–$237,850
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$175,931–$208,800
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
451 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 417 roles with salary data.