Customer Experience Engineer | Microsoft Careers

Microsoft

Actively hiring
San Francisco Bay area · New York City metropolitan area Posted 44 days ago $100,600–$199,000 / year
View original post Log in to save

At a glance

AI generated

TL;DR

As part of the Microsoft Security Customer Experience Engineering (CxE) Team’s Intune Product Health and Escalation team, you will join a dedicated group focused on enhancing customer experience with Microsoft Intune. Your primary responsibilities include resolving complex technical issues, collaborating with software engineering teams to improve product design, identifying product defects and feature gaps, and providing mission-critical support to critical customers. You will also drive process improvements, create troubleshooting guides, and leverage AI to enhance problem-solving efficiency. The ideal candidate has a Bachelor's degree in Engineering or Computer Science and 2+ years of experience with cloud-based services and Intune/Microsoft management solutions. Preferred qualifications include hands-on expertise in client-side support, networking, and familiarity with Microsoft SCIM technologies, as well as strong communication skills and the ability to work effectively in an agile environment.

Skills

Intune Microsoft Azure Windows 11 iOS Android SCIM Terraform Docker CI/CD Kubernetes PostgreSQL Python Prometheus Grafana AI Agentic AI

What you'll do

  • Resolve complex technical issues faced by customers using Intune in critical environments.
  • Provide feedback to software engineering teams on customer experience and product impact.
  • Identify product defects, feature gaps, and usage patterns from direct customer interactions.
  • Engage with critical customer accounts to provide mission-critical support for managing workloads.
  • Drive bug resolution and development changes directly with software engineering teams.
  • Develop troubleshooting guides and automate complex solutions to improve team efficiency.
  • Gather customer feedback to identify feature and knowledge gaps in Intune service usage.

What we're looking for

  • Bachelor's degree in a relevant technical field or equivalent experience.
  • 2+ years of experience in technology industry, cloud support, or customer engineering.
  • Demonstrated hands-on expertise with Intune and Microsoft management solutions.
  • Experience managing large environments using cloud-based services.
  • Strong troubleshooting skills for complex technical issues.
  • Excellent communication and stakeholder management skills.
  • Familiarity with SDLC in an agile environment.

Market check

Salary context

This $100,600–$199,000 range sits above 20% of similar postings on FindRole.

Peer median band

$129,800–$234,700

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$157,162–$207,350

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 451 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 417 roles with salary data.

Most-posted roles

View all roles at Microsoft

More like this

Similar roles

Senior Customer Experience Engineer | Microsoft Careers

Microsoft

US 46 days ago $119,800–$234,700
Microsoft Defender Entra Intune Sentinel Purview CI/CD Kubernetes Docker Azure AWS Python Go Prometheus Grafana CISSP CISM CEH CompTIA Security+ GIAC GSEC GIAC GCIA CrowdStrike CCFA CrowdStrike CCFR

Security Customer Experience Engineer II | Microsoft Careers

Microsoft

US 32 days ago $100,600–$199,000
MicrosoftDefenderforOffice365 PowerShell .NET Python KustoQueryLanguage(KQL) ExchangeOnlineProtection(EOP) SMTP DNS/MX SPF DKIM DMARC AdvancedHunting SecurityCopilot AI PowerAutomate MicrosoftGraphSecurityAPI

Principal Customer Experience Program Manager | Microsoft Careers

Microsoft

US 10 days ago $142,800–$274,800
Microsoft 365 Azure PowerShell SQL Server CI/CD Terraform GitHub Kubernetes Docker PostgreSQL AI Python JavaScript Salesforce Google Workspace Oracle Cloud AWS MongoDB Customer Success Metrics Executive Briefing Cloud Migration Hybrid Infrastructure Competitive Intelligence

Customer Support Engineer

Motorola Solutions

Remote (Lexington, Sc (Sc07), US) 31 days ago $60,000–$70,000
Windows IP Networking Wireshark Virtualization SQL IP Radio Technologies IP Telephony
Remote

Software Engineer | Microsoft Careers

Microsoft

US 140 days ago $100,600–$199,000
Python JavaScript AI LLMs Agentic Frameworks Prompt Engineering CI/CD Docker Kubernetes Azure GitHub PostgreSQL MSSQL Visio Microsoft Project Planner To Do Git Swagger RESTful APIs JSON