Senior Director of Customer Success Marketing | Microsoft Careers

Microsoft

Actively hiring
Redmond, WA Posted 89 days ago $155,800–$277,200 / year
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At a glance

AI generated

TL;DR

The Senior Director of Customer Success Marketing at Microsoft’s Commercial Cloud & AI Marketing team leads product marketing for Azure customer success, collaborating with engineering and customer success teams to help customers adopt and deploy Azure effectively. This role involves defining the vision and principles for Azure Customer Success, managing all stages of the customer journey from deployment through optimization, and driving initiatives that enhance customer adoption and engagement. Key responsibilities include piloting AI-assisted marketing execution, integrating pricing clarity into messaging, and leveraging performance metrics to track business health. The ideal candidate has a master’s degree or equivalent experience in marketing, computer science, or business, with extensive product marketing expertise and strong analytical skills. They should also possess comprehensive knowledge of cloud principles and customer success motions, along with the ability to lead high-performing teams and drive cross-functional alignment.

Skills

Azure AI Product Marketing Cloud Adoption Framework (CAF) Well-Architected Framework (WAF) Marketing ROI Web metrics Customer Success MDF PMM Automation Customer Insights Performance Metrics CI/CD SQL Python Power BI GitHub Jira Confluence

What you'll do

  • Lead marketing strategy and execution for Azure customer success initiatives.
  • Define and implement Azure Customer Success vision and principles across customer journeys.
  • Drive product marketing for Azure Accelerate, Essentials, Pricing, and MDF programs.
  • Champion product truth by integrating AI to enhance customer adoption and engagement.
  • Build scalable customer success systems using automation and AI for better outcomes.
  • Track business health metrics to optimize marketing efforts and customer satisfaction.

What we're looking for

  • 10+ years of experience in product marketing, program management, or cloud strategy roles.
  • Master's Degree in Marketing, Computer Science, Business or related field and 6+ years of business experience.
  • Proven success leading high-performing and happy marketing teams.
  • Comprehensive analytical skills with experience using performance metrics to guide strategy.
  • Understanding of cloud and customer success principles and motions.
  • Effective communication and stakeholder management skills.

Market check

Salary context

This $155,800–$277,200 range sits above 80% of similar postings on FindRole.

Peer median band

$135,600–$234,700

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$174,200–$210,025

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 445 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 415 roles with salary data.

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