Principal Business System Analyst, Engineering Operations

What you'll do

• Lead operational planning to align engineering roadmaps, capacity, and commitments with business priorities.
• Establish a consistent cadence for portfolio reviews, delivery tracking, and risk management.
• Drive cross-functional execution by resolving dependencies and ensuring clear ownership of outcomes.
• Improve intake and prioritization processes to clarify resource decisions and delivery tradeoffs.
• Coordinate launch readiness, adoption, and ongoing improvements with engineering and product leaders.
• Define metrics connecting engineering delivery to platform reliability, employee efficiency, and business value.
• Use automation and AI to improve operational workflows, reporting, and decision-making.
• Bring structure to ambiguous initiatives and surface decisions requiring leadership alignment.

What we're looking for

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field, or equivalent experience with 15+ years experience.
• Significant experience leading engineering operations, technical programs, or complex enterprise technology portfolios.
• Proven track record of improving planning and execution across multiple engineering teams.
• Excellent judgment in prioritization, resource planning, dependency management, and navigating ambitious commitments.
• Ability to influence senior collaborators, build alignment, and drive accountability across interpersonal boundaries.
• Experience defining meaningful metrics and translating data into recommendations and decisions.
• Clear communication skills, including concise executive reporting and recommendations on risks and tradeoffs.
• Technical proficiency across enterprise platforms, software delivery, and AI-enabled experiences.