The Principal Associate role in Small Business Bank Credit Operations at Capital One involves leading a team responsible for loan closing processes. This senior-level position requires managing compliance activities and ensuring audit readiness while fostering an inclusive culture that aligns with the company’s core values. Key responsibilities include process documentation, workflow management, talent development, and operational excellence through data-driven decision-making. Ideal candidates possess strong leadership skills, excellent communication abilities, risk management expertise, intellectual curiosity, and sound judgment. Preferred qualifications include a bachelor’s degree, extensive experience in lending operations, and certifications like Lean or Six Sigma. This role operates within the context of high-stakes financial services, emphasizing precision and regulatory compliance.
Skills
Microsoft Office
Google Suite
Lean
Agile
Six Sigma
Business Process Management
Project Management
What you'll do
Maintain and update process documentation to ensure audit readiness and operational excellence.
Monitor team workflow and throughput daily, resolving impediments to ensure timely loan fulfillment.
Develop and mentor a high-performing team through consistent feedback and professional development opportunities.
Manage staffing and workflow assignments to ensure adequate coverage of the Closing process.
Serve as primary leader for real-time escalations, making critical decisions to maintain compliance.
What we're looking for
At least 3 years of experience in process management and improvement.
Minimum 3 years of people leadership experience with coaching and mentoring skills.
Strong background in loan administration and documentation processes.
Experience managing multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills for stakeholder engagement.
Expert knowledge of lending operations, including compliance and regulations.
Bachelor’s degree preferred; certifications in Lean, Agile, Six Sigma beneficial.
Market check
Salary context
This
$108,900–$124,300
range sits above
17%
of similar postings on FindRole.
Peer median band
$147,750–$196,800
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$127,212–$220,725
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.
Google Suite
Microsoft Office
Financial Industry
Customer Service
Call Center
Internet
Fiber Internet
Cable Internet
Network Security
Time Management
Organizational Skills
Problem Solving
Decision Making
Communication
Attention to Detail
Flexibility
Empathy
Judgment
Listening Skills
Questioning Techniques
De-escalation