Work at Home- Senior Coordinator- Small Business Banking

Capital One Financial

Remote Actively hiring
Remote · Richmond, VA Posted 18 days ago
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At a glance

AI generated

TL;DR

Join our Small Business Customer Servicing team as a Senior Coordinator and provide unmatched customer experiences through first-call resolution while deepening relationships with clients. You will use various tools to build comprehensive knowledge of all small business products and services, requiring flexibility and adaptability to system enhancements. Ideal candidates should have at least three years of customer service or call center experience, along with proficiency in Google Suite or Microsoft Office. Preferred qualifications include four years of relevant experience and one year in the financial industry. This role demands strong communication skills, empathy, problem-solving abilities, and a secure home office environment with reliable internet access, specifically 100 Mbps download speed and 10 Mbps upload speed from cable or fiber ISPs.

Skills

Google Suite Microsoft Office Financial Industry Customer Service Call Center Internet Fiber Internet Cable Internet Network Security Time Management Organizational Skills Problem Solving Decision Making Communication Attention to Detail Flexibility Empathy Judgment Listening Skills Questioning Techniques De-escalation

What you'll do

  • Provide first call resolution to enhance customer experience.
  • Deepen relationships with customers through effective communication and empathy.
  • Utilize various tools and systems to manage small business accounts.
  • Solve individual issues and guide colleagues in problem-solving techniques.
  • Identify trends in customer needs to improve service offerings.
  • Maintain a secure home office environment as per company standards.
  • Demonstrate exceptional listening, questioning, and call control skills.

What we're looking for

  • At least 3 years of Customer Service or Call Center experience.
  • Strong communication and problem-solving skills required.
  • Experience using Google Suite or Microsoft Office necessary.
  • Demonstrated ability to learn quickly and adapt to changes.
  • Proven customer focus with empathy and effective listening skills.
  • Reliable private internet connection with minimum speed requirements.
  • Preferred: 4 years of Customer Service or Call Center experience.

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $156,200–$214,800.

Peer median band

$156,200–$214,800

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$130,332–$223,750

Middle half of comparable postings.

Based on 237 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 489 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 483 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

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