Principal Associate, Process Manager - Small Business Bank

Capital One Financial

Actively hiring
Richmond, VA · McLean, VA Posted 23 days ago $108,900–$124,300 / year
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At a glance

AI generated

TL;DR

The Retail Bank Product Operations team is seeking a Principal Process Manager to serve as a subject matter expert on processes that enhance business efficiency and drive results. This role involves delivering flawless standards and controls for critical business processes impacting customers and front-line associates, while monitoring data trends to ensure integrity. The Principal Process Manager will collaborate with various teams including product, technology, operations, and risk to translate business needs into actionable plans, support system implementations, and manage stakeholder expectations effectively. Key responsibilities include identifying process improvements, documenting procedures, creating metrics for efficiency measurement, and managing complex projects across organizational lines. Ideal candidates possess at least two years of experience in Process Management or Risk Management, along with strong communication skills and the ability to navigate technical delivery environments using tools like Jira/Agile workflows. Experience in an Agile workplace environment is preferred, as well as certifications such as PMP, Lean, Agile, or Six Sigma.

Skills

Jira Agile Lean Six Sigma PMP

What you'll do

  • Develop and execute standards and controls for critical business processes.
  • Translate business needs into actionable process or execution plans across functions.
  • Monitor data trends to measure effectiveness and set benchmarks for integrity.
  • Identify improvements and streamline well-managed business processes.
  • Provide subject matter expertise on being well managed in projects and meetings.

What we're looking for

  • At least 2 years of experience in Process Management or Risk Management.
  • At least 2 years of Project Management experience.
  • Strong communication and collaboration skills with key stakeholders.
  • Experience working in a cross-functional environment.
  • Ability to navigate complex technical delivery environments and initiatives.
  • Demonstrated problem-solving and analytical skills, including attention to detail.
  • Preferred: Business Process Management Certification or PMP, Lean, Agile, Six Sigma certification.

Market check

Salary context

This $108,900–$124,300 range sits above 15% of similar postings on FindRole.

Peer median band

$144,760–$212,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$136,500–$218,950

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 489 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 483 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

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