Business Manager, Retail Bank Channels and Operations

Capital One Financial

Actively hiring
McLean, VA · Richmond, VA Posted 28 days ago $164,800–$188,100 / year
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At a glance

AI generated

TL;DR

The Business Manager role within the Retail Bank Channels and Operations team at a financial institution in McLean or Richmond, Virginia, is a senior-level position responsible for overseeing operational efficiency and strategic initiatives. This individual will manage day-to-day operations, ensure compliance with regulatory requirements, and drive process improvements to enhance customer experience and operational effectiveness. The ideal candidate should have extensive experience in retail banking operations, strong project management skills, and the ability to collaborate across multiple departments. Proficiency in tools such as Microsoft Office Suite, SQL databases, and CRM systems is essential. Additionally, a deep understanding of financial regulations and industry best practices will be crucial for success in this role, which involves addressing complex business challenges at scale within a dynamic retail banking environment.

Skills

CI/CD Python SQL AWS Azure Kubernetes Docker Terraform PostgreSQL MongoDB Git Jira Confluence Scrum Agile

What you'll do

  • Manage retail bank channel operations to ensure efficient service delivery.
  • Develop and implement strategies to enhance customer experience in branches.
  • Analyze operational data to identify areas for process improvement and cost reduction.
  • Coordinate with cross-functional teams to align business objectives and initiatives.
  • Monitor compliance with regulatory requirements and internal policies.

What we're looking for

  • 5+ years of experience in retail bank channels and operations management.
  • Proven track record in driving operational efficiency and process improvement.
  • Strong analytical skills with the ability to interpret complex data sets.
  • Excellent leadership and communication skills for stakeholder engagement.
  • Experience in managing cross-functional teams and collaborating across departments.

Market check

Salary context

This $164,800–$188,100 range sits above 47% of similar postings on FindRole.

Peer median band

$156,200–$214,800

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$145,700–$224,000

Middle half of comparable postings.

Based on 237 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 489 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 483 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

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