Premium Services Customer Enablement Lead

Q2

Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Posted
7 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $180k
$128k most similar roles pay here $227k

This listing doesn't post a salary. Most similar roles pay $143,175–$217,487.

Based on 240 similar postings.

Employer

About Q2

Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking

Q2 currently has 49 open roles on FindRole.

Most-posted roles

View all roles at Q2

At a glance

TL;DR · Premium Services Customer Enablement Lead

Apply Now Log in to save

Q2 seeks a Premium Services Customer Enablement Lead (Individual Contributor) to oversee the engagement, health, and Support experience of strategic customers. This role involves providing Level 2/3 support for core U.S. banking applications, troubleshooting complex issues, optimizing SQL queries, and collaborating with Engineering and Product teams to resolve bugs and enhance system architecture. The CE Lead will also mentor team members, develop Subject Matter Experts, and champion the use of AI technologies to drive efficiency. Key skills include extensive experience in application support or digital banking systems, hands-on expertise in SQL and database error debugging, proficiency in Python and Shell scripting, and familiarity with cloud technologies like AWS and Azure. The role requires strong communication and stakeholder management abilities, as well as a proven track record of leading by influence and managing high-impact projects.

Skills

Python Shell SQL AWS Azure Jenkins Bitbucket GitLab Splunk Snowflake CloudWatch Grafana Linux CI/CD DevOps CRM JIRA Confluence

What you'll do

  • Provide Level 2/3 support for complex banking application issues.
  • Troubleshoot product configurations, code defects, and database modifications.
  • Collaborate with Engineering teams to develop permanent bug fixes.
  • Design scalable support models and recommend architectural improvements.
  • Mentor team members and identify Subject Matter Experts.

What we're looking for

  • Minimum 8 years of application support experience or 6 years with a relevant master’s degree
  • Extensive experience supporting Digital Banking systems and working with vendors like FIS, Fiserv, Jack Henry
  • Strong hands-on expertise in SQL, log analysis, database error debugging, Python, Shell scripting
  • Working knowledge of Unix/Linux environments, cloud technologies (AWS/Azure), DevOps practices
  • Experience implementing CI/CD pipelines using Jenkins, Bitbucket, GitLab and working with logging/analytics tools
  • Proven ability to lead by influence, provide technical guidance, mentor team members in a collaborative setting

Related searches

More Premium Services Customer Enablement Lead jobs Premium Services Customer Enablement Lead jobs in Austin All jobs at Q2

More like this

Similar roles

Head of Enterprise & Strategic Activations (Customer Success)

Ramp

Remote (New York City, NY) 63 days ago $261,000–$358,000
AI Salesforce Gong Python SQL Prosci Kotter ADKAR CI/CD Change Management Customer Success Metrics Fintech SaaS Procurement Platforms Management Consulting Organizational Change Management High-Growth Environment
Remote
Save

Lead, Customer Advocacy

Affirm

Remote (US) 4 days ago $115,000–$165,000
Python SQL Jira Zendesk Salesforce Tableau Google Workspace Microsoft Office CI/CD Kanban Scrum Lean Six Sigma NPS CSAT Trello Confluence AWS Azure GCP
Remote
Save

Smart Services Lead

Smartly

New York, NY 2 days ago $100,000–$140,000
Paid Media Platforms AI Machine Learning Programmatic Advertising Amazon DSP Cross-Channel Experience Meta TikTok Pinterest Snap LinkedIn Google Analytics Strategy CI/CD
Save

ServiceNow Platform Technology Lead

Pacific Life

Charlotte-128 12 days ago $125,100–$152,900
ServiceNow ITSM CMDB CSDM REST SOAP Flow Designer MID Server Scrum CI/CD Python JavaScript SQL PostgreSQL Kubernetes AWS Terraform Git Jira Confluence
Save

B2B Delivery Lead

Analog Devices

Wilmington, MA +1 152 days ago $131,250–$196,875
SAP S/4HANA EDI ANSI X12 EDIFACT AS2 SFTP IBM SI OpenText TLE SAP Integration Suite BTP WebMethods KPIs CI/CD Python SQL
Save