Head of Enterprise & Strategic Activations (Customer Success)

Ramp

Remote

Quick summary

Work type: Remote
Location: New York City, NY
Salary: $261,000–$358,000 / yr
Posted: 54 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $190k

This role $310k

$127k most similar roles pay here $383k

This role pays more than 97% of similar roles. Most pay $160,400–$220,310 — the shaded band above. At the midpoint, this role pays about $310k versus about $190k for comparable roles.

Based on 239 similar postings.

Employer

About Ramp

Ramp is a corporate spend management platform providing corporate cards, expense management, and accounts payable automation tools to help businesses control spending and operate more efficiently. Industry: Financial Technology & Corporate Spend Management

Ramp currently has 30 open roles on FindRole.

Listed pay typically runs $168,000–$288,000 across 30 roles with salary data.

Most-posted roles

View all roles at Ramp

At a glance

TL;DR · Head of Enterprise & Strategic Activations (Customer Success)

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As the Head of Enterprise & Strategic Success at Ramp, a leading corporate card and spend management platform, you will lead the customer success strategy for the company’s largest and most complex accounts. This senior leadership role involves building and executing activation strategies that drive product adoption and time-to-value for enterprise organizations and strategic partnerships with large multinational corporations. You will manage a team of CSMs through onboarding and activation across multiple products, ensuring high-touch, consultative relationships while leveraging AI tools for customer communication and data synthesis. Key responsibilities include defining metrics such as spend activation rate and net revenue retention, designing change management frameworks, and collaborating closely with cross-functional teams to ensure seamless customer experiences. The ideal candidate has over 10 years of experience in Customer Success or related fields, including leadership roles managing enterprise accounts, and a strong background in AI fluency and fintech.

Skills

AI Salesforce Gong Python SQL Prosci Kotter ADKAR CI/CD Change Management Customer Success Metrics Fintech SaaS Procurement Platforms Management Consulting Organizational Change Management High-Growth Environment

What you'll do

Own end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments.
Lead a high-performing team of CSMs managing complex enterprise accounts through onboarding and activation.
Design change management frameworks tailored to large multinational corporations undergoing financial operations transformation.
Develop AI-augmented workflows across the enterprise CS motion, ensuring efficiency while maintaining high-touch service.
Influence Product roadmap by synthesizing enterprise customer needs into actionable insights for the Product team.

What we're looking for

10+ years of experience in Customer Success, Account Management, or Post-Sales leadership.
Proven track record leading change management and digital transformation initiatives within large corporations.
Experience building and scaling high-performing CS teams (20+ CSMs) with clear performance frameworks.
Deep expertise in enterprise activation metrics including spend activation, product adoption, and net revenue retention.
Strong AI fluency and ability to drive AI-augmented workflows across a customer success team.
Exceptional executive presence and communication skills for engaging Fortune 500 C-suite stakeholders.

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