Smart Services Lead

Smartly

Quick summary

Work type
On-site
Location
New York, NY
Salary
$100,000–$140,000 / yr
Posted
4 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $182k
This role $120k
$86k most similar roles pay here $227k

This role pays less than 95% of similar roles. Most pay $153,091–$211,200 — the shaded band above. At the midpoint, this role pays about $120k versus about $182k for comparable roles.

Based on 238 similar postings.

Employer

About Smartly

Smartly (formerly Smartly.io) is a leading AI-powered advertising technology company that unifies creative production, media buying, and campaign intelligence into a single, automated platform

Smartly currently has 4 open roles on FindRole.

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At a glance

TL;DR · Smart Services Lead

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Smartly is seeking a Team Lead to join its Smart Services team, an elite layer of the platform that accelerates client onboarding and drives adoption. This senior-level role requires managing key client relationships, guiding a team to deliver measurable outcomes, and fostering strategic support for clients. The ideal candidate will have 7+ years in digital media with expertise in Paid Social and experience leading teams. They should possess hands-on knowledge of paid media platforms, an understanding of AI/ML concepts, and strong analytical skills. This role involves cross-functional collaboration across various departments to deliver integrated solutions and maintain commercial awareness through contract management and forecasting.

Skills

Paid Media Platforms AI Machine Learning Programmatic Advertising Amazon DSP Cross-Channel Experience Meta TikTok Pinterest Snap LinkedIn Google Analytics Strategy CI/CD

What you'll do

  • Manage key client relationships to ensure strong retention and value delivery.
  • Lead, coach, and develop a team of specialists and managers.
  • Oversee onboarding plans and platform adoption strategies to improve client performance.
  • Ensure consistent adherence to processes, SLAs, and best practices for operational excellence.
  • Identify expansion opportunities and protect delivery profitability by maintaining commercial awareness.

What we're looking for

  • 7+ years of experience in digital media, including Paid Social and broader advertising ecosystem.
  • Proven track record of building and maintaining senior client relationships.
  • At least 1 year of experience managing a team with leadership and coaching skills.
  • Hands-on experience with paid media platforms and enabling clients to operate independently.
  • Strong analytical and strategic mindset with excellent communication abilities.
  • Working knowledge of AI/ML concepts and their application in paid media.

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