Payments-Digital & Design-Business Continuity-Incident & Release Management-Product Manager-Vice President

What you'll do

• Drive down incident volume and severity through rigorous problem management and root-cause analysis.
• Govern release and change management processes to improve quality without slowing down delivery.
• Lead end-to-end management of client-impacting events, including triage, resolution, and stakeholder communications.
• Develop and maintain a product backlog and roadmap based on market research and discovery efforts.
• Build and track real-time dashboards for release quality, change risk, and stability trends.
• Implement AI-enabled tools and automation to eliminate manual effort and improve decision quality.
• Establish executive-grade communication standards for internal and external stakeholders during service disruptions.
• Define and monitor key success metrics including cost, risk posture, and platform reliability.

What we're looking for

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated communications leadership during service disruptions, including drafting executive-grade notifications under time pressure.
• Experience strengthening release and change processes, including readiness reviews, approvals, and back-out decisions.
• Demonstrated use of automation and/or AI-enabled tooling to remove manual effort and improve decisioning, communications, or reporting.
• Strong data and analytics capability with experience defining leading indicators to direct focus and decision-making.
• Strong understanding of risk and controls concepts with the ability to operate effectively in governed environments.
• Proven ability to influence without authority across engineering, product, and control partners in a highly matrixed organization.
• Knowledge of electronic banking/payments products and systems.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience building or improving dashboards/metrics for near real-time insight into stability, change risk, and release quality (preferred).
• Proven track record leading major production incidents end-to-end, including resolution and post-incident prevention (preferred).
• Experience delivering improvements at scale across multiple regions/time zones in a follow-the-sun operating model (preferred).
• Knowledge of payments risk, security, and resiliency practices (preferred).
• Demonstrated success driving process improvement through standardization, simplification, and automation (preferred).
• Demonstrated prior experience working in a highly matrixed, complex organization (preferred).