Senior Support Services Owner

Oracle

Confirmed live today High trust

Quick summary

Work type: On-site
Location: —
Salary: $60,200–$148,300 / yr
Posted: 3 days ago
Freshness: Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k

This role $104k

$44k $215k

below market most similar roles pay here above market

This role pays less than 92% of similar roles. Most pay $130,770–$183,550 — the blue band above. At the midpoint, this role pays about $104k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 887 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 667 roles with salary data.

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At a glance

TL;DR · Senior Support Services Owner

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The Oracle Health Senior Support Services Owner serves as a primary contact and trusted advisor for a key healthcare IT client site. This role involves overseeing the full lifecycle of system incidents, defects, and change requests to ensure the electronic healthcare system runs efficiently for clinical and administrative users. The individual will manage system enhancements, analyze trends to improve performance, and develop communication strategies for client leaders. Key requirements include experience with EHR/EMR systems, specifically Cerner Millennium, and a strong understanding of ITIL best practices. The position requires expertise in incident and change management within a clinical setting. Success is defined by improving user satisfaction and patient care quality through proactive management of technical issues and collaborative teamwork with development and operational teams.

Skills

ITIL Incident Management Change Management EHR EMR Cerner Millennium Healthcare IT Process Improvement CSM CSP

What you'll do

Serve as the primary contact and trusted advisor for all change and incident management at a key client site.
Oversee the full lifecycle of system incidents and defects from initial logging to final resolution.
Manage change requests and system enhancements in collaboration with technical teams and client stakeholders.
Analyze system trends and client feedback to identify and implement process and performance improvements.
Develop and execute communication strategies to provide timely updates, presentations, and reports to client leaders.
Coordinate with consulting, product, development, and support teams to anticipate and address client needs.
Travel up to 75% of the time to support client site operations.

What we're looking for

Must have 3 to 5+ years of experience.
Must have 5+ years in healthcare IT client-facing roles specializing in EHR/EMR systems.
Must have experience managing change and incident processes in a clinical or healthcare setting.
Must have a strong understanding of incident management, change management, and ITIL best practices.
Must possess excellent interpersonal, negotiation, and client communication skills.
Must be an analytical thinker adept at problem-solving and process improvement.
Must be able to travel up to 75%.
ITIL Foundation, CSM/CSP, or relevant change/incident management certifications (preferred).
Cerner or similar EHR/EMR certifications (preferred).

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