This role pays more than
69%
of similar roles. Most pay
$149,800–$208,500
— the shaded band above.
At the midpoint, this role pays about
$200k
versus about
$179k
for comparable roles.
Based on 240 similar postings.
Employer
About AT&T
AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.
AT&T currently has
106 open roles
on FindRole.
Listed pay typically runs
$113,000–$215,800
across 100 roles with salary data.
Operations Manager (Government)
The Operations Manager joins the AT&T Global Public Sector team to oversee the performance, operation, and maintenance of services on a mission-critical telecommunications network. This leadership role provides operational direction and governance across the NOC/SOC environment, service desk, and incident, problem, change, and restoration processes. The individual will establish operational standards, escalation paths, and continuous-improvement practices while ensuring new services meet readiness criteria before production. Key responsibilities include overseeing reporting, root-cause analysis, and coordinating with engineering, security, and BSS/OSS teams. Required skills include experience in safety-critical environments, network monitoring, service assurance, and executive communication. The role addresses the technical challenge of maintaining reliable service delivery for federal government networks, specifically involving complex telecommunications, managed networks, and enterprise IT systems within a high-stakes infrastructure context.
Manage the performance, operation, and maintenance of mission-critical telecommunications network services.
Direct governance across NOC/SOC environments including incident, problem, change, and restoration processes.
Establish operational standards, escalation paths, and continuous improvement practices for service delivery.
Verify that new services meet all operational readiness criteria before production acceptance.
Oversee reporting on service-level performance, root-cause analysis, and corrective actions for chronic issues.
Provide status reports, risk assessments, and recovery strategies to AT&T and customer leadership.
Coordinate with cross-functional teams including engineering, security, suppliers, and subcontractors.
What we're looking for
Minimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA.
Demonstrated leadership of complex telecommunications, managed network, enterprise IT, or mission-critical operations.
Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration, and operational performance.
Ability to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors, and technical organizations.
Strong executive communication, customer engagement, analytical, organizational, and decision-making skills.
Customer Specific Clearances are required.
Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks (preferred).
Bachelor's degree in engineering, IT, Telecommunications, Computer Science, or a related field (preferred); ITIL or comparable certification preferred.