Network Operations Manager

What you'll do

• Own the delivery of 24x7x365 network operations services across global infrastructure.
• Ensure network performance aligns with established SLA and KPI targets.
• Oversee incident, problem, and change management processes across all tiers.
• Act as the primary escalation authority for major incidents and enterprise outages.
• Govern the managed service provider model and ensure vendor compliance with staffing and quality targets.
• Lead vendor performance reviews including weekly service reviews and quarterly business reviews.
• Oversee network capacity planning and performance optimization initiatives.
• Drive continuous improvement through automation, tooling enhancement, and documentation standardization.

What we're looking for

• 5+ years of experience leading a network operations team in a global enterprise environment.
• 10+ years of experience in engineering, implementing, and supporting global networks.
• Advanced technical skills in L2 and L3 protocols including IPSec, DMVPN, BGP, OSPF, EIGRP, VPC, QoS, and 802.1x.
• Familiarity with Cisco IOS-XE and NXOS, Aruba, F5, Riverbed, Cisco (Catalyst, ISR, ASR, Nexus), Splunk, and SolarWinds.
• Knowledge of Cisco ACI and Aruba ClearPass (preferred).
• Experience leading outsourced and remote teams (preferred).
• Cisco CCNP or Cisco CCIE certification (preferred).
• B.S./MS in Engineering and/or Computer Science or equivalent experience.