Network Operation Engineer

What you'll do

• Configure, maintain, and provide operational support for routers, switches, firewalls, and wireless controllers.
• Troubleshoot Layer 2 and Layer 3 network issues involving OSPF, BGP, and HSRP protocols.
• Manage incidents and tickets using Jira Software to ensure timely resolution of network issues.
• Configure and support network security controls, including firewalls, VPNs, and 802.1x authentication.
• Analyze logs, alerts, and routing/NAT configurations to monitor bandwidth, latency, and dropped packets.
• Generate hardware configurations and scripts for customer premise and core network equipment.
• Perform ping, traceroute, and connection tests to protect networks from unauthorized access and cyberattacks.
• Maintain accurate records in Visio and Excel in accordance with compliance standards.

What we're looking for

• Master’s degree in Engineering, a related field, or equivalent.
• One (1) year of experience configuring, maintaining, and providing operational support to enterprise network infrastructure.
• Experience with routers, switches, firewalls, wireless controllers, access points, and monitoring tools.
• Experience troubleshooting Layer 2 and Layer 3 network issues and protocols including OSPF, BGP, and HSRP.
• Experience with Cisco Catalyst Switches, wired 802.1x authentication, and Cisco Wireless LAN Controllers.
• Experience implementing incident and ticket management using Jira Software.
• Experience configuring and supporting network security controls including firewalls and VPNs.
• Proficiency in maintaining records using Visio and Excel.