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About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
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As a Neovest - Technical Client Service - Analyst on the Product Solutions team, you will provide front-line support for customers via email and phone. You will research, diagnose, and troubleshoot technical and business issues while communicating with internal resources like DBAs, developers, traders, and compliance officers. Your daily work involves managing multiple client incidents, identifying workarounds for bugs, and contributing to the Knowledge Base. The role requires proficiency in SQL Server Management Studio, writing complex SQL queries, and navigating Windows OS environments. You will support products involving buy-side trading applications, OMS, EMS, and FIX protocols. Essential skills include strong problem-solving, risk assessment, and clear communication of complex concepts. Preferred experience includes familiarity with Jira, Confluence, and programming languages like C++, VB, C#, or .NET to resolve issues within the financial services domain.
Research, diagnose, and troubleshoot customer issues related to application use and configuration.
Provide prompt and accurate responses to customers via email and phone within established SLAs.
Prioritize and manage multiple concurrent client incidents effectively.
Communicate technical and business information clearly to both internal teams and external clients.
Report software bugs to Product Development by documenting issues and replicating them when possible.
Identify workarounds for known bugs and contribute common solutions to the Knowledge Base.
Identify and resolve complex database performance issues using SQL queries and management tools.
What we're looking for
Bachelor's degree or equivalent.
Excellent oral and written English language skills to communicate complex concepts clearly.
Strong problem-solving, troubleshooting, and risk assessment skills for client deliverables.
Exposure to buy-side trading applications, protocols, and interfacing applications such as OMS, EMS, and FIX protocol.
Knowledge of IT infrastructure, Windows OS, and experience using database access tools like SQL Server Management Studio.
Ability to read and write complex SQL queries.
Working knowledge of network/domain architecture and business acumen regarding trading, portfolio management, and trade operations.
Familiarity with Jira, Confluence, or similar incident management tools (preferred); exposure to programming languages such as C++, VB, C#, or .NET (preferred).