Monitoring Engineer - Adyen

Ayden

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Work type
On-site
Location
Chicago, IL
Posted
4 days ago

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How this pay compares to similar roles

Similar $182k
$130k most similar roles pay here $231k

This listing doesn't post a salary. Most similar roles pay $142,450–$221,268.

Based on 240 similar postings.

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About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 113 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 50 roles with salary data.

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At a glance

TL;DR · Monitoring Engineer - Adyen

As a Platform Monitoring Engineer at Adyen, you will join the Engineering team under the Platform Excellence pillar, focusing on ensuring platform reliability and performance. Your day-to-day responsibilities include participating in EMEA shift on-call rotations to monitor platform and merchant performance, coordinating incident management across teams, and communicating effectively with customers during critical events. You’ll also work on improving monitoring frameworks by providing feedback to engineering teams and leading initiatives to enhance the platform’s observability using tools like Prometheus, Grafana, and Datadog. With a strong background in problem management and solid communication skills, you will analyze incident trends, drive preventative actions, and contribute to the monitoring playbook by documenting best practices. This role requires experience with monitoring and logging tools, excellent analytical skills, and the ability to thrive in a fast-paced, collaborative environment where global coordination is key.

What you'll do

  • Monitor platform performance and detect issues proactively during on-call shifts.
  • Coordinate and manage high-impact incidents, ensuring rapid resolution across teams.
  • Communicate with merchants in real-time during incidents, providing accurate updates.
  • Analyze incident trends to identify systemic weaknesses and advocate for long-term fixes.
  • Investigate alerts and provide feedback to engineering teams to enhance logging and alerts.
  • Document learnings and contribute to the monitoring playbook to mitigate merchant impact.

What we're looking for

  • At least 5 years of experience in incident and problem management.
  • Expertise in monitoring tools like Prometheus, Grafana, ELK Stack, and observability platforms such as Datadog, Dynatrace, Splunk.
  • Strong communication skills for real-time client interaction during incidents.
  • Analytical and problem-solving abilities to identify root causes and drive preventative actions.
  • Experience in on-call rotations and fast-paced, dynamic environments.
  • Passion for defining and standardizing processes to improve strategic outcomes.

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