Incident Engineer - Adyen

Ayden

Actively hiring

Bengaluru, India Posted 45 days ago

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At a glance

AI generated

TL;DR

As an Incident Engineer at Adyen’s Global Platform Operations team in Bengaluru, you will play a critical role in ensuring platform reliability by participating in 24/7 on-call monitoring and communicating with merchants during incidents. Your daily tasks include detecting issues proactively, providing feedback to engineering teams for improved logging and alerts, and leading initiatives to enhance the monitoring strategy through automation and tool development. You must be proficient in tools like Prometheus, Grafana, ELK Stack, and observability platforms such as Datadog or Splunk, with a strong background in incident management and platform monitoring operations. This role demands excellent analytical skills, the ability to collaborate effectively across teams, and the capability to translate technical concepts for non-technical stakeholders.

Skills

Prometheus Grafana ELK Stack Datadog Dynatrace Splunk CI/CD Python JavaScript AWS Azure Linux Docker Kubernetes Terraform

What you'll do

Monitor platform performance and detect issues proactively during on-call shifts.
Communicate real-time with merchants to provide accurate information during incidents.
Lead initiatives to improve monitoring frameworks and increase platform reliability.
Investigate alerts and offer feedback to engineering teams for better logging.
Document learnings and contribute to the monitoring playbook to mitigate risks.

What we're looking for

At least 5 to 10 years of experience in incident management and platform monitoring.
Expertise in real-time communication with clients during incidents.
Proficiency with monitoring tools like Prometheus, Grafana, ELK Stack, Datadog, Dynatrace, Splunk.
Strong analytical skills for complex system analysis and root cause identification.
Ability to lead initiatives and develop automation for effective monitoring.
Experience in defining and standardizing processes for strategic improvement.

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $115,000–$198,000.

Peer median band

$115,000–$198,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,750–$185,000

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 107 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 37 roles with salary data.

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