Microsoft Dynamics Developer

Booz Allen Hamilton

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Bethesda, MDSilver Spring, MD
Employment
Full-time
Posted
105 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $176k
$112k $231k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $131,185–$219,854.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 1662 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 904 roles with salary data.

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At a glance

TL;DR · Microsoft Dynamics Developer

Role Posting Log in to save

As a Microsoft Dynamics Developer, you will join a team to design, configure, and extend Microsoft Customer Service and Omnichannel capabilities. You will build and optimize core customer service workflows, Dataverse components, routing logic, and agent workspace experiences for multi-tier contact center operations. Your daily work involves incorporating generative AI to create AI-assisted experiences, including intent models, knowledge grounding, and conversation summarization. You will translate operational requirements into scalable CRM configurations and AI-enabled workflows. Key technologies include Dynamics 365, Power Platform, Dataverse, Power Pages, Power Automate, and Copilot Studio. You must possess skills in configuring forms, business rules, SLAs, and security roles, while utilizing JavaScript or APIs for integrations. This role solves the technical challenge of modernizing service delivery through automated routing and intelligent automation.

Skills

Dynamics 365 Power Platform Dataverse Power Automate Copilot Studio JavaScript APIs Agile CRM Omnichannel model‑driven apps Power Pages Canvas apps res t

What you'll do

  • Design, configure, and extend Microsoft Customer Service and Omnichannel capabilities.
  • Integrate modern AI and Copilot features into routing, case handling, and agent assist functions.
  • Build and optimize core customer service workflows and Dataverse components.
  • Implement routing rules, workstreams, session templates, and agent-workspace components.
  • Develop AI-assisted experiences including intent models, knowledge grounding, and conversation summarization.
  • Translate operational requirements into scalable CRM configurations and AI-enabled workflows.
  • Create automation patterns using Power Automate and other process orchestration tools.
  • Design and test CRM and AI-enabled capabilities within an Agile delivery framework.

What we're looking for

  • 5+ years of experience configuring Dynamics 365 Customer Service or Omnichannel.
  • 5+ years of experience designing or enhancing applications using Power Platform, including Dataverse, model-driven apps, Power Pages, and canvas apps.
  • Experience configuring or extending Dataverse tables, relationships, security roles, automation, or workflows.
  • Experience implementing routing rules, workstreams, session templates, agent-workspace components, or interaction handling workflows.
  • Experience working with business stakeholders to document requirements, map customer service workflows, and design optimized processes.
  • Experience with Power Automate or tools to support automation, integrations, or process orchestration.
  • Ability to work within Agile delivery teams to design, configure, test, and validate CRM and AI-enabled capabilities.
  • Bachelor's degree.

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