Principal Software Engineer, Dynamics Customer Experience Applications

What you'll do

• Define and evolve the end-to-end architecture for complex, AI-enabled customer experience capabilities.
• Lead the implementation of critical platform components and produce high-quality production code.
• Provide technical leadership for applied AI systems, including model selection, evaluation, and lifecycle management.
• Own quality, security, compliance, and operability by design for mission-critical services.
• Lead the resolution of high-severity live-site issues and perform root-cause analysis.
• Drive technical strategy across teams to translate business needs into multi-release engineering plans.
• Mentor engineers and establish reusable patterns to raise standards for engineering excellence.

What we're looking for

• Bachelor's Degree in Computer Science or related technical field and 6+ years of technical engineering experience in languages like C, C++, C#, Java, JavaScript, or Python (or equivalent).
• Experience architecting and delivering large-scale, production cloud services with technical leadership across multiple teams or complex dependencies (preferred).
• Experience designing and troubleshooting scalable, resilient, event-driven systems including asynchronous processing, observability, and media-processing workflows (preferred).
• Expertise in building and operating highly available services on Azure or other major cloud platforms, including containers, networking, and security.
• Experience shipping generative AI, large language models, or agentic capabilities with rigorous evaluation, safety, and lifecycle practices.
• Demonstrated experience with WebSockets, gRPC, GitHub-based CI/CD workflows, and Azure Service Fabric (preferred).
• Proven ability to communicate complex technical topics, build alignment among senior stakeholders, and mentor engineers.
• Ability to pass the Microsoft Cloud background check upon hire and every two years thereafter.