Managing Director, IT Revenue Systems

What you'll do

• Lead the multi-year meter-to-cash transformation as the primary point of accountability for scope, schedule, budget, and quality.
• Establish program governance including master schedules, risk management, and executive reporting to the steering committee.
• Define detailed requirements and configurations for invoice generation, payment processing, and customer program administration.
• Oversee the end-to-end testing strategy including data conversion, parallel billing, and business user acceptance testing.
• Manage production cutovers, command center operations, and hypercare periods to ensure billing accuracy and stability.
• Establish steady-state operations for the new platform, including support models, service levels, and continuous improvement.
• Manage relationships with system integrators and third-party vendors to ensure delivery of milestones and contract requirements.
• Build and mentor a high-performing team of managers, analysts, and engineers to execute the program's technical goals.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent experience).
• 12+ years of progressive IT experience including senior leadership for large enterprise application implementations and operations.
• 8 years of experience leading a large portfolio of projects and services.
• Proven track record of leading multi-year programs through requirements, cutover, hypercare, and steady-state operations.
• Deep knowledge of meter-to-cash processes in an electric utility or similar regulated environment.
• Experience leading customer information system or billing platform replacements including data conversion and revenue assurance.
• Proficiency in testing discipline at scale, including strategy, environment management, and defect governance.
• Ability to deliver using multiple methodologies such as Agile, SAFe, hybrid, and waterfall.