Manager, Project Management - US Card Acquisitions, Targeting Operations

Capital One Financial

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Richmond, VAMcLean, VA
Salary: $151,900–$173,400 / yr
Posted: 5 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $178k

This role $163k

$136k most similar roles pay here $219k

This role pays less than 58% of similar roles. Most pay $144,500–$211,200 — the shaded band above. At the midpoint, this role pays about $163k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1043 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1037 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Manager, Project Management - US Card Acquisitions, Targeting Operations

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Manager, Project Management - US Card Acquisitions, Targeting Operations joins the Card Acquisition Targeting Operations Team to drive strategy and execute high-priority projects. The role involves managing L2 platform operations, including incident escalation paths, root-cause analysis, and resolution SLAs. Responsibilities include designing governance policies, standard operating procedures, and control frameworks while overseeing change management protocols. As the audit and compliance lead, the individual manages end-to-end audit processes, maps workflows against standards, and tracks remediation roadmaps. The position requires managing complex programs by providing strategic direction to peers and direct reports in a dynamic environment. Key competencies include project management, problem solving, influencing skills, and coaching others. This role addresses operational bottlenecks and security risks within the card acquisition targeting domain while ensuring all platform updates comply with established governance guidelines and internal requirements.

Skills

Project Management Agile Lean Six Sigma PMP Root-Cause Analysis Change Management Audit Management Compliance Capacity Planning Reporting

What you'll do

Manage the L2 operational framework including incident escalation paths, root-cause analysis, and resolution SLAs.
Lead cross-functional triage for complex platform issues as the primary liaison between support teams and engineering.
Design and enforce core governance policies, standard operating procedures, and change management protocols.
Serve as the lead point of contact for internal and external audits to ensure compliance and remediation.
Develop and manage project plans in a dynamic environment while ensuring documentation mitigates risk.
Communicate operational performance, incident trends, and audit readiness status to key leadership stakeholders.
Coach and develop a team of associates through an effective leadership style.

What we're looking for

Bachelor's Degree or Military experience.
At least 5 years of Project Management experience.
At least 2 years of People Management experience.
Master's Degree or MBA (preferred).
6+ years of Project Management experience (preferred).
PMP, Lean, Agile, or Six Sigma certification (preferred).
Strong communication, problem solving, and collaboration skills (preferred).

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