Manager, Product Management, Servicer Integration

Capital One Financial

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Quick summary

Work type
On-site
Location
Riverwoods, ILRichmond, VAAnytown, ILMcLean, VA
Salary
$164,800–$188,100 / yr
Employment
Full-time
Posted
60 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $191k
This role $176k
$156k $223k
below market most similar roles pay here above market

This role pays less than 59% of similar roles. Most pay $166,975–$214,900 — the blue band above. At the midpoint, this role pays about $176k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management, Servicer Integration

The Manager, Product Management - Servicer Integration joins the Servicer Integration team within the Personal Loans business. This role focuses on the execution of migrating Personal Loans servicing from legacy DFS/Finacle systems to a third-party platform. The manager will drive end-to-end delivery by documenting business rules, defining integration requirements, and designing back-office processes. Key responsibilities include performing rigorous operational validation, maintaining RAID logs, and creating process maps to ensure audit-readiness. The position requires collaborating with engineering, business analysts, and vendor counterparts to resolve integration issues and manage project transparency. Essential skills include process and program management, technical requirement translation, and knowledge of regulatory compliance frameworks like FCRA, SCRA, and AML/KYC. The role solves complex business problems by ensuring accurate system integrations and seamless data migration.

What you'll do

  • Assist in migrating Personal Loans servicing from legacy systems to a third-party platform.
  • Document business rules, integration requirements, and back-office process designs.
  • Perform rigorous operational validation to ensure system integrations function correctly before cutover.
  • Maintain project documentation including RAID logs, process maps, and control frameworks for audit-readiness.
  • Partner with Product, Technology, Risk, Legal, and Compliance teams to resolve integration roadblocks.
  • Create status trackers and reporting materials to highlight vendor performance metrics for leadership.
  • Triage integration issues and escalate critical blockers to senior leadership to meet delivery milestones.
  • Guide and develop a team of associates to foster a culture of accountability and high performance.

What we're looking for

  • Must have a Bachelor's degree in a quantitative field, Business, Marketing, or any field with at least 3 years of Product Management experience.
  • Must have the ability to guide and develop a team of associates while fostering a culture of accountability.
  • Must be able to manage complex business problems and competing priorities in a fast-paced environment.
  • Must possess strong organizational skills to manage detailed tasks and workflows within a broader program roadmap.
  • Must be an effective communicator capable of translating technical integration requirements for diverse stakeholders.
  • Must be able to identify process improvements to enhance team velocity and integration outcomes.
  • Master’s Degree (MBA, MS in Information Systems/Data Science) (preferred).
  • 7+ years of experience in process, project, or program management (preferred).
  • 2+ years of operations or servicing-specific experience (preferred).
  • Experience with regulatory compliance frameworks such as FCRA, SCRA, AML/KYC (preferred).
  • PMP, Lean, Agile, or Six Sigma certification (preferred).

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