Manager, Product Management - IVR Platform

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$149,800–$171,000 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k
This role $160k
$140k most similar roles pay here $240k

This role pays less than 80% of similar roles. Most pay $176,450–$222,325 — the shaded band above. At the midpoint, this role pays about $160k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1756 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 961 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management - IVR Platform

As Manager, Product Management - IVR Platform, you will join the IVR team to manage the foundational capabilities of a sophisticated, AI-driven conversational platform that serves as the primary entry point for customers across Card, Bank, and Auto lines of business. You will own the end-to-end strategy, roadmap, and success of the enterprise platform while sitting at the center of the AI roadmap to shape how teams test and enable specific capabilities. Your daily work involves partnering with engineering and product teams to translate cross-line-of-business priorities into a strategic roadmap that improves platform availability and usability. You will build common capabilities to facilitate high-quality customer experiences. The role requires expertise in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership to resolve complex problems and drive organizational alignment across the enterprise.

What you'll do

  • Own the end-to-end strategy, roadmap, and success of foundational capabilities for the IVR platform.
  • Shape the testing and enablement of AI capabilities across different lines of business.
  • Translate cross-line-of-business priorities into a strategic product roadmap.
  • Improve the platform's availability and usability through continuous technical enhancements.
  • Build common capabilities that enable high-quality customer experiences for all IVR teams.
  • Solve complex problems while mitigating risks to ensure stable and resilient technology solutions.
  • Drive organizational alignment by leading cross-functional teams to solve customer problems.

What we're looking for

  • Must have a Bachelor's or Master’s degree in a quantitative field, Business, Marketing, or a related field.
  • Alternatively, must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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