Manager, Product Management, Card Customer Resiliency: Recoveries Offers Delivery

Capital One Financial

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: McLean, VARichmond, VAChicago, ILNew York, NY
Salary: $149,800–$171,000 / yr
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k

This role $160k

$141k $232k

below market most similar roles pay here above market

This role pays less than 80% of similar roles. Most pay $175,450–$223,300 — the blue band above. At the midpoint, this role pays about $160k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2229 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1126 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management, Card Customer Resiliency: Recoveries Offers Delivery

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Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery joins the Card Customer Resiliency team to modernize technology and innovate customer experiences for vulnerable individuals facing financial hardship. The role involves reimagining product solutions to help customers responsibly manage debt and resolve outstanding balances through personalized relief initiatives. You will build and deliver innovative, resilient solutions by identifying complex problems, mitigating product risks, and leading cross-functional teams to drive organizational alignment. Key competencies include human-centered design, business focus, technology-driven execution, integrated problem solving, and transformational leadership. The work focuses on the specific domain of credit risk and delinquency management, specifically developing offer programs that provide significant concessions to customers experiencing job loss, healthcare troubles, or natural disasters to ensure sustainable long-term credit health.

Skills

Business Strategy Information Systems Statistics Operations Research Analytics Mathematics Computer Science Digital Products

What you'll do

Reimagine and innovate product solutions to meet the needs of vulnerable customers facing financial hardship.
Accelerate the delivery of new relief initiatives and debt resolution programs for delinquent cardholders.
Leverage technology to build innovative and resilient digital solutions for long-term customer value.
Translate business strategy and analysis into consumer-facing digital products.
Identify and resolve complex problems while mitigating product risks throughout the development lifecycle.
Lead cross-functional teams to drive organizational alignment and solve customer problems.
Deliver game-changing outcomes by focusing on execution excellence and high-leverage activities.

What we're looking for

Must have a Bachelor's or Master's degree in a quantitative field, Business, or Marketing.
Must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
Must demonstrate proficiency in human-centered design and customer needs.
Must be able to deliver business outcomes through execution excellence.
Must leverage technology to deliver innovative and resilient solutions.
Must identify and resolve complex problems while mitigating product risks.
Must lead cross-functional teams to drive organizational alignment.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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