Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: McLean, VARichmond, VAChicago, ILNew York, NY
Salary: $149,800–$171,000 / yr
Posted: 51 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k

This role $160k

$141k most similar roles pay here $232k

This role pays less than 70% of similar roles. Most pay $157,009–$223,300 — the shaded band above. At the midpoint, this role pays about $160k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery

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Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery joins the Card Customer Resiliency team to modernize technology and innovate how the company supports vulnerable customers facing financial hardship. In this role, you will manage offer programs that serve as a vital framework for customers to resolve outstanding balances through significant concessions. You will be responsible for delivering personalized relief initiatives while ensuring long-term credit health for those experiencing life events like job loss or medical issues. The position requires core competencies in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. Candidates should possess a degree in a quantitative field or a relevant degree with at least three years of product management experience. You will translate business strategy into consumer-facing digital products to solve complex problems while mitigating risks within the credit risk domain.

Skills

Product Management Statistics Economics Operations Research Software Engineering Information Systems Business Strategy

What you'll do

Manage product offerings that help delinquent customers resolve outstanding balances through tailored concessions.
Modernize technology infrastructure to deliver innovative and resilient solutions for customer debt management.
Translate business strategies into consumer-facing digital products that improve the experience for vulnerable customers.
Identify and resolve complex problems while mitigating risks associated with credit risk and offer programs.
Drive the delivery of new relief initiatives through high-speed execution and product innovation.
Lead cross-functional teams to ensure organizational alignment and solve critical customer problems.
Design personalized experiences that help customers navigate financial hardships like job loss or medical issues.

What we're looking for

Must have a Bachelor's or Master's degree in a quantitative field, Business, Marketing, or a related field.
Alternatively, must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
Experience translating business strategy and analysis into consumer-facing digital products is preferred.
Must demonstrate human-centered design by focusing on internal and external customer needs to innovate solutions.
Must be able to deliver results through execution excellence and a focus on business goals.
Must leverage technology to deliver innovative, resilient, and high-value solutions.
Must possess the ability to solve complex problems while mitigating product risks.
Must lead cross-functional teams to drive organizational alignment and solve customer problems.

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