Manager, Product Management, Card Customer Resiliency: Recoveries Offers Delivery

Capital One Financial

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Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$149,800–$171,000 / yr
Employment
Full-time
Posted
41 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $195k
This role $160k
$141k $231k
below market most similar roles pay here above market

This role pays less than 78% of similar roles. Most pay $167,325–$222,137 — the blue band above. At the midpoint, this role pays about $160k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management, Card Customer Resiliency: Recoveries Offers Delivery

The Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery joins the Card Customer Resiliency team to modernize technology and elevate the experience of vulnerable customers. This role involves reimagining the status quo to build innovative, sustainable customer experiences that help individuals manage debt during periods of financial hardship, such as job loss or natural disasters. You will lead cross-functional teams to deliver new relief initiatives and personalized offers while mitigating product risks. Success requires proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. The position addresses the business problem of managing credit risk for millions of delinquent customers by providing a framework for resolving outstanding balances through significant concessions and clear, respectful communication.

What you'll do

  • Reimagine and innovate product solutions to meet the needs of vulnerable customers facing financial hardship.
  • Accelerate the delivery of new relief initiatives and debt resolution programs.
  • Leverage technology to build innovative and resilient digital products for long-term value.
  • Identify and resolve complex problems while mitigating product risks.
  • Lead cross-functional teams to solve customer problems and drive organizational alignment.
  • Translate business strategy and analysis into consumer-facing digital products.
  • Deliver game-changing outcomes by focusing on execution excellence and leverage.

What we're looking for

  • Must have a Bachelor's or Master's degree in a quantitative field, Business, Marketing, or a Bachelor's in any field with 3 years of Product Management experience.
  • Must demonstrate proficiency in human-centered design to innovate product solutions based on customer needs.
  • Must be able to deliver business outcomes by focusing on leverage and execution excellence.
  • Must leverage technology to deliver innovative and resilient solutions for near-term and long-term value.
  • Must identify and resolve complex problems while mitigating product risks.
  • Must lead cross-functional teams to solve customer problems and drive organizational alignment.
  • Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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