Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: McLean, VARichmond, VAChicago, ILNew York, NY
Salary: $149,800–$171,000 / yr
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $198k

This role $160k

$140k most similar roles pay here $243k

This role pays less than 85% of similar roles. Most pay $176,450–$218,787 — the shaded band above. At the midpoint, this role pays about $160k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1743 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 947 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform

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Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform joins the product management team to transform the agent servicing experience from a manual, agent-led process into an insights-driven, intelligent system. The role involves building guided experiences within the agent servicing platform that proactively provide relevant information and recommended next actions to agents while prompting them to educate customers on self-service options. This position requires a strategic thinker capable of crafting dynamic, personalized experiences for customers by solving complex problems and mitigating product risks. Key competencies include being human-centered, business-focused, technology-driven, and skilled in integrated problem-solving and transformational leadership. The role focuses specifically on the agent servicing platform domain to improve efficiency and effectiveness in resolving customer needs through data-driven tools rather than manual processes.

Skills

Digital Products Information Systems Statistics Economics Operations Research Computer Science

What you'll do

Transform manual agent-led processes into data-driven, intelligent servicing experiences.
Build guided experiences within the platform to provide proactive information and insights to agents.
Develop features that recommend best next actions for agents during customer interactions.
Create prompts to encourage agents to educate customers on available self-service options.
Translate business strategy and analysis into consumer-facing digital products.
Identify and resolve complex problems while mitigating potential product risks.
Lead cross-functional teams to drive organizational alignment and solve customer problems.

What we're looking for

Must have a Bachelor's or Master’s degree in a quantitative field, Business, Marketing, or a related field.
Alternatively, must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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