Manager, Customer Feedback EPMs

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: San Diego, CA
Salary: $174,200–$303,800 / yr
Posted: 53 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $186k

This role $239k

$132k $322k

below market most similar roles pay here above market

This role pays more than 84% of similar roles. Most pay $160,400–$212,375 — the blue band above. At the midpoint, this role pays about $239k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Manager, Customer Feedback EPMs

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The Manager - Customer Feedback EPMs leads a team of Engineering Program Managers who serve as first responders for external issues during the development and launch of software products. This manager oversees the collection and processing of customer feedback to identify trends and champion high-impact issues to drive quality software releases. Daily responsibilities include partnering with technology teams to investigate bugs, performing test reproduction, and conducting diagnostics analysis to isolate and prioritize responses. The role requires managing cross-functional workflows to transform public feedback into actionable fixes. Key requirements include a BS in Computer Science, experience with iOS or macOS, and proficiency in generative AI and LLM-driven workflows. The position involves solving complex technical problems through root cause analysis and innovative team leadership.

Skills

iOS macOS Generative AI LLM Debugging Root Cause Analysis Scripting Program Management Diagnostics Analysis

What you'll do

Manage a team of Customer Feedback EPMs who interact with external customers and internal engineering teams.
Partner with technology teams to investigate and fix high-priority customer-related software issues.
Review bugs and work with engineering to isolate and prioritize technical responses.
Monitor pre-release and post-release public feedback to identify and escalate new field issues.
Investigate user-reported issues through test reproduction, debugging, and diagnostics analysis.
Report on the progress of seeding programs, feedback assessments, and overall project status.
Explore opportunities to leverage generative AI and new technologies to optimize team workflows and tools.