Manager 2, Premier Support Engineering

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: —
Posted: 25 days ago

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Salary context

How this pay compares to similar roles

Similar $197k

$141k most similar roles pay here $240k

This listing doesn't post a salary. Most similar roles pay $164,900–$230,000.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Manager 2, Premier Support Engineering

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As a Senior Manager of Premier Support Engineering at Datadog, you will lead and develop a team responsible for addressing client requests, troubleshooting issues, and managing the company’s extensive suite of 400+ integrations. Your role involves overseeing performance reviews, coaching your team members, and collaborating with senior leadership to drive initiatives that enhance productivity and improve processes. You will also work closely with internal teams and customers on high-priority escalations, providing guidance and resources to resolve complex issues. This position requires experience in people management, a strong client-centric mindset, and the ability to use data-driven decision-making. Familiarity with support tools and software is essential, as is expertise in mentoring and leading other managers within a fast-paced tech environment.

Skills

Datadog Python PostgreSQL Kubernetes Docker CI/CD AWS Grafana Prometheus Terraform

What you'll do

Manage and develop Premier Support Engineers to handle client requests and troubleshoot issues.
Own team accountability, conducting performance reviews and addressing employee relations issues.
Partner with senior leadership to oversee projects that enhance productivity and processes.
Serve as a resource for high-priority escalations, collaborating with internal teams and customers.
Mentor and coach support engineers, fostering a client-centric approach within the team.

What we're looking for

Proven experience managing and coaching support engineers or similar technical teams.
Track record of leading team projects to improve productivity, processes, and procedures.
Strong mentorship skills with a focus on developing technical expertise in others.
Ability to handle high-priority escalations and provide resolution guidance to team members.
Experience in performance management including reviews and development plans for direct reports.