Manager 2, Technical Escalations Engineering

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Posted
25 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $202k
$151k most similar roles pay here $247k

This listing doesn't post a salary. Most similar roles pay $167,850–$235,450.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Manager 2, Technical Escalations Engineering

Role Posting Log in to save

As a Senior Technical Escalation Engineering Manager at Datadog, you will lead and mentor a team of technical experts who resolve complex customer issues and enhance the functionality of Datadog’s extensive platform. You’ll collaborate closely with engineering and product teams to refine features based on real-world challenges, ensuring that global support strategies meet high standards. Your role involves strategic planning, cross-functional collaboration, and driving operational improvements to elevate the customer experience. With a focus on data-driven decision-making and continuous improvement, you will foster a culture of technical excellence and customer advocacy, shaping Datadog’s future through impactful initiatives and talent development.

Skills

Datadog Python JavaScript SQL CI/CD Kubernetes Docker AWS Google Cloud Platform Azure PostgreSQL MongoDB Git Jira Confluence Zendesk Prometheus Grafana ELK Stack SRE DevOps

What you'll do

  • Manage and mentor Technical Escalation Engineers to resolve complex customer issues.
  • Partner with senior leadership to implement operational improvements and enhance customer experience.
  • Oversee regional projects, ensuring successful and timely completion of initiatives.
  • Refine escalation workflows and optimize product feedback loops for global support strategy.
  • Act as a liaison between Support, Sales, Customer Success, Engineering, and Product teams.

What we're looking for

  • Proven track record managing high-performing technical teams.
  • Experience coaching and developing talent, fostering a collaborative culture.
  • Ability to connect technical expertise with business strategy and customer needs.
  • Data-driven approach to decision-making and continuous improvement in customer experience.
  • Strong cross-functional collaboration skills across Engineering, Product, and other stakeholders.
  • Advocate for customer success through effective feedback loops and product signals.
  • Strategic leadership in refining escalation workflows and optimizing product feedback.

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