Manager 1, Technical Support Engineering

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
—
Posted
2 days ago

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Salary context

How this pay compares to similar roles

Similar $188k
$133k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $155,314–$220,550.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Manager 1, Technical Support Engineering

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As a Senior Support Manager at Datadog, you will lead and mentor a dynamic team of Support Engineers responsible for addressing client requests, troubleshooting issues across over 1000 integrations, and providing ongoing technical support. Your daily tasks include onboarding new team members, triaging support queues, collaborating with Product and Engineering teams to resolve urgent matters, and assisting in incident response during outages. You will also contribute to the development of documentation and knowledge base articles for various technologies. This role requires fluency in English and Korean, as well as a minimum of three years of experience in people management or mentorship. The ideal candidate is detail-oriented, self-motivated, and passionate about continuous learning within the fast-growing technical solutions domain at Datadog.

Skills

Python JavaScript Kubernetes Docker CI/CD GitHub PostgreSQL Elasticsearch Prometheus Grafana AWS Azure Google Cloud Platform Linux RESTful APIs JSON YAML Markdown Jira Confluence

What you'll do

  • Manage and develop a team of Support Engineers handling client requests and technical issues.
  • Mentor new Support Engineers to ensure successful onboarding and integration into the team.
  • Triage support queues, prioritize escalations, and collaborate with Product and Engineering teams.
  • Oversee demo training and certification processes for customer demonstrations.
  • Build documentation and knowledge base articles covering various technologies used by Datadog.

What we're looking for

  • Minimum 3 years of experience leading a technical support or engineering team
  • Strong mentorship and people management skills
  • Fluency in English and Korean (spoken and written)
  • Ability to triage and prioritize customer escalations effectively
  • Experience with incident response during outages and communicating with customers
  • Proficiency in managing documentation and knowledge base articles
  • Curiosity, self-motivation, and a commitment to continuous learning

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