This role pays less than
99%
of similar roles. Most pay
$148,500–$210,300
— the shaded band above.
At the midpoint, this role pays about
$81k
versus about
$179k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
32 open roles
on FindRole.
Listed pay typically runs
$134,000–$194,000
across 29 roles with salary data.
Join our team as a Major Incident Manager at Cognizant in Mountain View, CA, where you will lead the proactive management of high-impact incidents within the ServiceNow platform, focusing on Moveworks-driven issues. Your role involves immediate engagement with complex escalations, coordinating with technical teams to resolve incidents swiftly and conducting thorough root cause analyses. You will monitor incident queues for AI-generated escalations, ensuring timely human intervention, and work closely with ServiceNow and Moveworks integration owners to optimize automation and identify process gaps. Additionally, you will build dashboards for real-time queue health monitoring and drive continuous improvement in major incident procedures aligned with ITIL best practices. This role requires 7+ years of IT service management experience, including expertise in ServiceNow and ITIL v4 certification, along with strong leadership and communication skills to engage effectively across technical and executive levels.