Join Apex’s dynamic IT Service Management Team as an Incident Manager, where you’ll lead the charge in managing critical situations with deep technical expertise. Your day-to-day will involve driving improvements through data analysis and collaboration with engineering and product teams to resolve service outages swiftly. You’ll focus on continuous improvement by identifying and reporting on technical incidents that impact customers, ensuring a seamless user experience. Ideal candidates have 5 years of incident management experience, strong leadership skills, and the ability to communicate effectively across all levels. Familiarity with tools like Jira, Confluence, Slack, PagerDuty, and ServiceNow is crucial, as is a passion for leveraging technology innovatively in the financial services industry.
Lead the shaping and delivery of incident management communications to ensure successful outcomes for customers.
Use data and feedback to drive improvements in processes and produce reports on service metrics.
Identify and report on technical incidents that impact internal and external customers, focusing on continuous improvement.
Collaborate with engineering and product teams to triage, investigate, and restore critical service outages.
Stay updated on new technologies and tools to improve the level of service provided to clients.
What we're looking for
5+ years designing and executing incident management programs.
Proven ability to partner with support teams and customers for effective incident response.
Strong leadership presence in high-stress situations, providing a calming influence.
Excellent multi-functional communication skills with internal stakeholders and external partners.
Experience documenting data for accurate metrics and reporting.
Expertise in ITIL methodologies and ITSM tools like ServiceNow.
Preferred: Master's degree or equivalent experience in technical fields.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$133,500–$210,000.
Peer median band
$133,500–$210,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$150,300–$203,650
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Apex
Apex Fintech Solutions provides brokerage infrastructure and clearing services to financial services companies, enabling them to deliver investing, trading, and retirement solutions to their customers. Industry: Financial Technology & Brokerage Infrastructure
Apex currently has
34 open roles
on FindRole.
Listed pay typically runs
$129,200–$161,500
across 10 roles with salary data.