As an Incident Manager at Apex Fintech Solutions, you will join a dynamic IT Service Management Team to lead the response and resolution of critical incidents impacting customers. Your day-to-day responsibilities include collaborating with engineering and product teams to triage issues, producing detailed reports on service metrics, and driving continuous improvement through data analysis. You must possess deep technical expertise and strong leadership skills to manage high-stress situations effectively while fostering a culture of proactive problem-solving. Key technologies include Jira, Confluence, Slack, PagerDuty, and ServiceNow, requiring proficiency in ITIL methodologies and incident management tools. This role demands a passion for technology, a collaborative mindset, and the ability to thrive in a fast-paced, innovative environment within the financial services industry.
Lead incident management communications and escalation processes to ensure successful outcomes.
Analyze ticket data and client feedback to drive process improvements and produce service metrics reports.
Collaborate with engineering and product teams to triage, investigate, and restore critical service outages.
Focus on continuous improvement by identifying and reporting technical incidents impacting customers.
Stay updated on new technologies and tools to enhance service levels for clients.
What we're looking for
5+ years of experience in designing, implementing, and executing incident management programs.
Proven ability to partner with support teams, engineering, product teams, and customers for effective incident response.
Strong leadership presence with the capability to manage high-stress situations calmly and effectively.
Excellent multi-functional communication skills for both internal stakeholders and external partners.
Demonstrated bias towards action with a focus on data-driven decision-making and attention to detail.
Experience in documenting and collecting relevant data for accurate metrics and reporting.
Prior experience in overseeing mentorship, training, and process improvements in incident management.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$133,500–$210,000.
Peer median band
$133,500–$210,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$150,300–$203,650
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Apex
Apex Fintech Solutions provides brokerage infrastructure and clearing services to financial services companies, enabling them to deliver investing, trading, and retirement solutions to their customers. Industry: Financial Technology & Brokerage Infrastructure
Apex currently has
34 open roles
on FindRole.
Listed pay typically runs
$129,200–$161,500
across 10 roles with salary data.