Lead User Experience Researcher, IT and Employee Productivity

What you'll do

• Own a multi-quarter research program to identify what makes employees productive and how to improve internal tools.
• Conduct field research including contextual inquiries, interviews, and diary studies to understand employee workflows.
• Analyze survey data, support tickets, and product analytics using mixed methods and AI to scale synthesis.
• Coach product managers and designers on study design, interview guides, and live interviewing techniques.
• Establish a research practice from scratch, including participant panels, consent standards, and an insights repository.
• Present clear recommendations to IT leadership to ensure research findings shape product roadmaps and investment decisions.
• Define experience and adoption metrics in partnership with product managers to track the impact of research.

What we're looking for

• 12+ years of experience in UX research or a closely related field.
• Master's or PhD in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field, or equivalent experience.
• Deep mixed-methods expertise in generative field research, survey design and analysis, and behavioral data analysis.
• Experience researching enterprise, internal, or workplace products used by employees.
• Proven ability to work as the first or only researcher on a team to set agendas and coach others.
• Portfolio or case studies showing research that changed strategy, roadmap, or investment decisions.
• Clear writing and presentation skills to move senior leaders to a decision.
• Research on AI tool adoption, knowledge-worker productivity, or workplace technology (preferred).