Lead Technical Support Engineer, Wideband Global SATCOM

L3Harris

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Colorado Springs, CO
Salary
$87,500–$162,500 / yr
Posted
13 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $174k
This role $125k
$74k $217k
below market most similar roles pay here above market

This role pays less than 86% of similar roles. Most pay $145,000–$202,500 — the blue band above. At the midpoint, this role pays about $125k versus about $174k for comparable roles.

Based on 240 similar postings.

Employer

About L3Harris

L3Harris Technologies is a US aerospace and defense technology company providing space and airborne systems, communications, electronic warfare, and missile propulsion solutions for government and commercial customers.

L3Harris currently has 877 open roles on FindRole.

Listed pay typically runs $106,500–$197,500 across 350 roles with salary data.

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At a glance

TL;DR · Lead Technical Support Engineer, Wideband Global SATCOM

Lead, Technical Support Engineer (Wideband Global SATCOM) serves as a subject matter expert for the WSOTS II contract, providing advanced technical expertise for the Wideband Global Satellite enterprise. This role focuses on the Global SATCOM Configuration Control Element, where the engineer performs operational analysis, troubleshooting, and training support. Daily responsibilities include diagnosing GSCCE-related issues, resolving operational deficiencies, and coordinating with mission partners like the watch office and original equipment manufacturers. The position requires managing system logs, developing procedures, and integrating new technologies to ensure mission effectiveness. Key technical requirements include experience with Windows and Virtual Machine environments, Linux, SQL, Postgres, and Microsoft Office software. The role addresses complex satellite communications problems, specifically involving SATCOM apportionment planning, allocation processes, and the management of DoD teleports and gateways.

What you'll do

  • Provide expert technical assistance and informal training for the WGS satellite system and GSCCE.
  • Serve as the primary technical authority for GSCCE operations, troubleshooting, and performance improvements.
  • Lead troubleshooting efforts to diagnose and resolve GSCCE-related issues and operational deficiencies.
  • Resolve routine GSCCE issues promptly or escalate complex problems to higher-level support within one hour.
  • Document all troubleshooting steps, findings, and corrective actions in system logs within 48 hours.
  • Deliver clear and actionable technical guidance to operators and mission partners.
  • Develop procedures and support training initiatives for GSCCE-related operations.
  • Coordinate with OEMs, technical writers, and mission partners to integrate new technologies.

What we're looking for

  • Active Top-Secret security clearance with the ability to obtain SCI.
  • Bachelor’s Degree and minimum 9 years of relevant experience.
  • Graduate Degree and minimum 7 years of related experience.
  • Minimum 13 years of related experience in lieu of a degree.
  • WGS/GSCCE operations experience, including at least 2 years of Windows and Virtual Machine system administrator experience.
  • DoD 8140.01/8570.01-M IAT Level 2 certification (e.g. Security+).
  • Ability to travel up to 20%.
  • U.S. citizens.

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