Lead, Technical Account Management

Affirm

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$165,000–$225,000 / yr
Posted
29 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $187k
This role $195k
$122k most similar roles pay here $236k

This role pays more than 64% of similar roles. Most pay $152,911–$220,900 — the shaded band above. At the midpoint, this role pays about $195k versus about $187k for comparable roles.

Based on 240 similar postings.

Employer

About Affirm

Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending

Affirm currently has 60 open roles on FindRole.

Listed pay typically runs $195,000–$255,000 across 60 roles with salary data.

Most-posted roles

View all roles at Affirm

At a glance

TL;DR · Lead, Technical Account Management

Lead, Technical Account Management (SMB Merchants) is a leadership role within the Engineering Team focused on managing a team of Technical Account Managers who support small and medium-sized business merchants. You will coach, mentor, and develop this team to ensure the technical success of merchants throughout their lifecycle, from initial integration through expansion. Responsibilities include establishing team OKRs, forecasting hiring needs, handling high-level escalations, and providing guidance on troubleshooting and optimization strategies. The role requires a strong background in web development technologies and REST APIs, supported by a computer science degree or professional engineering experience. You will serve as an expert for customers while collaborating cross-functionally with Client Success, Product Management, and Operations teams to solve business objectives through technical strategies and product optimizations specifically tailored for e-commerce and in-store retail environments.

What you'll do

  • Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
  • Establish and track team OKRs and proactive action plans to meet performance goals.
  • Forecast demand for the TAM team and manage the recruitment process for new hires.
  • Evaluate new hires based on their technical capabilities in web development and REST APIs.
  • Resolve high-level technical escalations and provide guidance on integration solutions and troubleshooting.
  • Partner with Client Success teams to help merchants adopt Affirm’s full product suite.
  • Act as a cross-functional advocate for merchant priorities within the internal organization.

What we're looking for

  • At least five years of experience in a B2B customer-facing technical role.
  • At least three years of experience as a people manager.
  • A strong technical background in web development technologies and REST APIs.
  • A Bachelor’s degree in a related field or equivalent practical experience.
  • Ability to build rapport with engineering customers and communicate effectively across internal and external teams.
  • Experience providing solutions to e-commerce or in-store retailers (preferred).

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