Lead, Technical Account Management (SMB Merchants)

Affirm

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Canada
Salary
$165,000–$225,000 / yr
Posted
75 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $182k
This role $195k
$128k $235k
below market most similar roles pay here above market

This role pays more than 66% of similar roles. Most pay $155,261–$208,800 — the blue band above. At the midpoint, this role pays about $195k versus about $182k for comparable roles.

Based on 240 similar postings.

Employer

About Affirm

Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending

Affirm currently has 64 open roles on FindRole.

Listed pay typically runs $195,000–$255,000 across 60 roles with salary data.

Most-posted roles

View all roles at Affirm

At a glance

TL;DR · Lead, Technical Account Management (SMB Merchants)

The Lead, Technical Account Management (SMB Merchants) manages a team of Technical Account Managers within the Engineering Team to ensure the technical success of small and medium-sized business merchants. This leader coaches and develops a team responsible for guiding merchant developers and product teams through the entire lifecycle, from initial product integration to expansion and scale. Key responsibilities include establishing team OKRs, forecasting demand, handling technical escalations, and providing guidance on integration solutions and troubleshooting. The role requires a strong technical background in web development technologies and REST APIs, alongside a computer science degree or professional engineering experience. The position focuses on solving business objectives through technical strategies and product optimizations, specifically helping e-commerce or in-store retailers navigate technical pitfalls and maximize product offerings.

What you'll do

  • Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
  • Establish and track team OKRs and proactive action plans to meet performance goals.
  • Forecast TAM demand and recruit new hires to support merchant growth.
  • Evaluate new hires on technical capabilities and provide guidance on integration solutions and troubleshooting.
  • Handle technical escalations and serve as a subject matter expert for customers.
  • Work with Client Success to help merchants adopt Affirm’s expanding product suite post-launch.
  • Advocate for merchant priorities by working cross-functionally with internal product and operations teams.

What we're looking for

  • At least five years of experience in a B2B customer-facing technical role.
  • At least three years of experience as a people manager.
  • A strong technical background in web development technologies and REST APIs.
  • A Bachelor’s degree in a related field or equivalent practical experience.
  • A computer science degree or professional engineering experience.
  • Excellent communication skills for internal and external advocacy.
  • Ability to build rapport quickly with engineering customers.
  • Experience providing solutions to e-commerce or in-store retailers (preferred).

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