Lead Site Reliability Engineer, Public Cloud Operational Excellence

What you'll do

• Establish and scale a "gold standard" for SLOs, on-call readiness, runbooks, and postmortems across multi-cloud environments.
• Integrate reliability outcomes into product roadmaps by converting incident data and support signals into prioritized backlogs.
• Design and manage operating cadences for incident reviews, KPI tracking, and standardized intake processes.
• Automate recurring remediations to address configuration drift and risk findings without sacrificing development velocity.
• Identify and execute automation opportunities to reduce operational toil and deflect high volumes of support tickets.
• Own cross-platform reporting for metrics including SLO attainment, MTTR, change failure rates, and cost of failure.
• Implement AI and LLM technologies to improve incident triage, summarization, and automated symptom mapping.
• Lead systemic remediation efforts and oversee major incident response improvements across the platform.

What we're looking for

• 5+ years of experience in SRE, production engineering, platform reliability, or infrastructure operations at enterprise scale.
• Demonstrated success driving cross-team standardization and measurable reliability outcomes through influence and operating mechanisms.
• Deep knowledge of SLOs/SLIs, error budgets, observability, incident response, postmortems, and change reliability.
• Strong experience partnering with Engineering and Product leadership to align priorities and deliver results.
• Hands-on experience with AWS and/or Azure and automation/IaC fundamentals including Python, Go, Bash, Terraform, and CI/CD.
• Experience using AI/LLM-enabled approaches in operations such as AIOps or agentic workflows with appropriate controls.
• Proven ability to improve SLO attainment and reduce Sev1/Sev2 frequency (preferred).
• Ability to reduce MTTR/MTTI, change failure rates, and ticket volume through scaled automation (preferred).