Lead Site Reliability Engineer

What you'll do

• Champion site reliability culture and share knowledge through internal forums and communities of practice.
• Use data-driven analytics to identify and resolve technology bottlenecks to improve service levels.
• Establish service level indicators, objectives, and error budgets with stakeholder partners.
• Utilize enterprise AI tools to accelerate major-incident triage, troubleshooting, and post-incident analysis.
• Serve as the primary point of contact during major incidents to resolve issues quickly and prevent financial loss.
• Provide technical expertise and mentorship to other engineers across various technical domains.
• Implement AI-assisted reliability workflows across SDLC practices including CI/CD quality checks and test automation.

What we're looking for

• Formal training or certification on site reliability engineering concepts.
• 5+ years of applied experience in site reliability engineering.
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Experience using enterprise-authorized AI capabilities to improve SRE workflows and triage incidents.
• Ability to evaluate AI-assisted operational recommendations for correctness, risk, and security.
• Proficiency in observability, including white and black box monitoring, SLO alerting, and telemetry collection.
• Proficiency with continuous integration and continuous delivery practices and tooling.
• Experience with container orchestration, networking troubleshooting, and advanced software application knowledge (preferred).