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About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
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As a Lead Site Reliability Engineer within the Asset and Wealth Management, Tech Production and Infrastructure Delivery team, you will improve reliability, resilience, and operational performance across a hybrid technology environment spanning modern distributed platforms and mainframe systems. You will lead the adoption of SRE practices, including SLIs, SLOs, error budgets, and blameless post-incident processes. Daily responsibilities involve designing monitoring and observability capabilities for metrics, logs, and traces, while driving automation for self-healing and CI/CD operational controls. You will use Python, Go, or Shell to reduce operational toil and manage incident response. The role requires expertise in Linux, networking, middleware, containers, and cloud platforms. You will partner with various teams to standardize reliability patterns and operational controls within a regulated, high-control environment.
Lead the adoption of SRE practices including SLIs, SLOs, error budgets, and blameless post-incident processes.
Design and improve monitoring and observability capabilities for metrics, logs, traces, and event telemetry.
Establish actionable alerting standards, dashboards, and runbooks to improve operational readiness.
Drive automation initiatives for self-healing, automated remediation, and CI/CD operational controls.
Identify and reduce operational toil through process optimization and platform improvements.
Improve incident management practices including response coordination and root cause analysis.
Support capacity planning, performance engineering, and resilience testing to strengthen service stability.
Standardize reliability patterns and operational controls across distributed and mainframe domains.
What we're looking for
Relevant experience in Site Reliability Engineering, Production Engineering, Infrastructure Engineering, or a similar reliability-focused role.
Experience leading technical initiatives.
Strong knowledge of operating and supporting distributed systems in production, including Linux, networking, middleware, containers, and cloud platforms.
Hands-on experience with monitoring and observability platforms, including metrics, logs, traces, dashboarding, and alert engineering.
Ability to automate operational workflows using scripting/programming languages like Python, Go, or Shell and infrastructure-as-code.
Experience supporting or integrating mainframe systems into enterprise operations.
Strong communication and stakeholder management skills to lead cross-team reliability improvements.
Experience establishing SLIs/SLOs, resilience patterns, and reliability testing (preferred).