Lead Customer Engineer

Hybrid

Quick summary

Work type: Hybrid
Location: Austin, TX
Posted: 6 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $184k

$138k most similar roles pay here $223k

This listing doesn't post a salary. Most similar roles pay $158,500–$208,800.

Based on 240 similar postings.

Employer

About Q2

Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking

Q2 currently has 41 open roles on FindRole.

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At a glance

TL;DR · Lead Customer Engineer

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Q2 seeks a Premium Services Customer Enablement Lead (Individual Contributor) to oversee the engagement, health, and Support experience of strategic customers. This role involves providing Level 2/3 support for core U.S. banking applications, troubleshooting complex issues, optimizing SQL queries, and collaborating with Engineering and Product teams to resolve bugs and enhance system architecture. The CE Lead will also mentor team members, develop Subject Matter Experts, and champion the use of AI technologies to drive efficiency. Key skills include extensive experience in application support or digital banking systems, hands-on expertise in SQL and database error debugging, proficiency in Python and Shell scripting, and familiarity with cloud technologies like AWS and Azure. The role requires strong communication and stakeholder management abilities, as well as a proven track record of leading by influence and managing high-impact projects.

Skills

Python Shell SQL AWS Azure Jenkins Bitbucket GitLab Splunk Snowflake CloudWatch Grafana Linux CI/CD DevOps CRM JIRA Confluence

What you'll do

Provide Level 2/3 support for complex banking application issues.
Troubleshoot product configurations, code defects, and database modifications.
Collaborate with Engineering teams to develop permanent bug fixes.
Design scalable support models and recommend architectural improvements.
Mentor team members and identify Subject Matter Experts.

What we're looking for

Minimum 8 years of application support experience or 6 years with a relevant master’s degree
Extensive experience supporting Digital Banking systems and working with vendors like FIS, Fiserv, Jack Henry
Strong hands-on expertise in SQL, log analysis, database error debugging, Python, Shell scripting
Working knowledge of Unix/Linux environments, cloud technologies (AWS/Azure), DevOps practices
Experience implementing CI/CD pipelines using Jenkins, Bitbucket, GitLab and working with logging/analytics tools
Proven ability to lead by influence, provide technical guidance, mentor team members in a collaborative setting

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