Customer Experience Engineer

Microsoft

Quick summary

Work type: On-site
Location: US
Salary: $102,100–$202,200 / yr
Posted: 73 days ago
Closes: Oct 12, 2026
Nearby: 93 roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $180k

This role $152k

$89k most similar roles pay here $227k

This role pays less than 65% of similar roles. Most pay $146,500–$213,375 — the shaded band above. At the midpoint, this role pays about $152k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 622 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 571 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer

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As a Senior Intune Engineer at Microsoft Security’s Customer Experience Engineering Team, you will play a pivotal role in ensuring that customers have an exceptional experience using the Intune service. Your day-to-day responsibilities include resolving complex technical issues, collaborating with software engineering teams to enhance product quality and customer support, and driving process improvements within the organization. You will leverage AI technologies to simplify problem-solving and amplify positive customer experiences. The ideal candidate possesses deep expertise in Intune/Microsoft management solutions, hands-on experience managing large cloud-based environments, and a passion for helping customers succeed with Microsoft products. This role requires strong troubleshooting skills, excellent communication abilities, and familiarity with the Software Development Life Cycle in an agile environment.

Skills

Intune Microsoft Azure Windows 11 iOS Android SCIM SDLC Agile CI/CD Python PowerShell SQL Kubernetes Docker Terraform Prometheus Grafana AI ChatGPT

What you'll do

Resolve complex technical issues faced by customers in critical environments.
Provide feedback to software engineering on customer impact and product quality.
Engage with critical customer accounts to provide Mission Critical Support using Intune.
Drive bug resolution and feature requests directly with Software Engineering teams.
Identify trends from customer usage data to drive improvements into the product.
Experiment with AI to simplify problem-solving and enhance positive customer experiences.

What we're looking for

Bachelor's degree in a relevant technical field and at least 2 years of industry experience.
Demonstrated hands-on expertise in Intune/Microsoft management solutions with deep troubleshooting skills.
Experience managing large cloud-based environments and deploying Windows 11, Mobile Device Management, or Autopilot.
Strong problem-solving abilities and familiarity with SDLC in an agile environment.
Excellent communication and stakeholder management skills for effective collaboration across teams.
Leadership experience in ensuring high availability of enterprise systems through supportability and troubleshooting.
Familiarity with Microsoft SCIM technologies and ability to work in a fast-paced, changing environment.

Hybrid

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