As a Lead Software Engineer for Customer Experience & Reliability on Morningstar’s Delight team in Chicago, you will serve as a technical leader and customer advocate, driving the resolution of complex production issues across multiple systems. Your role involves coordinating cross-functional debugging sessions with Engineering, Customer Success Managers, Operations, and Support to identify root causes and ensure effective follow-up actions. You will maintain deep technical fluency in C#, .NET / .NET Core, JavaScript, and other relevant technologies while analyzing logs and metrics using tools like Splunk and New Relic. Additionally, you will mentor engineers on incident handling and reinforce a culture where customer experience is prioritized as an engineering responsibility. This role requires 8+ years of software engineering or tech-lead experience with expertise in distributed systems and AWS-hosted environments.
Lead cross-functional debugging sessions to resolve complex production issues.
Coordinate and facilitate technical problem-solving during incidents.
Maintain deep technical fluency in C#, .NET, JavaScript, and related tools.
Identify recurring issue patterns and provide feedback for systemic improvements.
Mentor engineers on effective incident handling and production readiness.
Partner with engineering teams to enhance observability and operational readiness.
What we're looking for
8+ years of experience in software engineering or production support roles
Hands-on expertise with C#, .NET / .NET Core, and JavaScript
Proven ability to lead cross-functional technical problem-solving sessions
Experience working with distributed systems and AWS-hosted environments
Strong communication skills for both technical and non-technical audiences
Demonstrated capability in incident leadership and customer-first mindset
Market check
Salary context
This
$114,100–$167,350
range sits above
14%
of similar postings on FindRole.
Peer median band
$148,500–$214,950
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$153,550–$211,200
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Morningstar Inc
Morningstar, Inc. is a leading financial services firm providing independent investment research, data, and management services to individuals, advisors, and institutions.
Morningstar Inc currently has
12 open roles
on FindRole.
Listed pay typically runs
$114,100–$167,350
across 12 roles with salary data.