Customer Reliability Engineer

Cloudflare, Inc

Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Posted
3 days ago

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How this pay compares to similar roles

Similar $168k
$120k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $142,400–$193,000.

Based on 240 similar postings.

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About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 127 open roles on FindRole.

Listed pay typically runs $234,000–$292,000 across 47 roles with salary data.

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At a glance

TL;DR · Customer Reliability Engineer

Join Cloudflare's Customer Reliability Engineering (CRE) team as a senior engineer responsible for both rapid incident response and proactive reliability engineering. You will handle high-severity customer issues by diagnosing complex cross-layer problems and collaborating with Product Engineering to drive fixes, while also building telemetry pipelines and detectors that prevent future incidents. Utilizing AI-native tools and agents, you’ll enhance diagnostic capabilities and reduce the cost of recurrence. This role demands expertise in networking, security, observability tools like Wireshark and Grafana, scripting languages such as Bash and Python, and incident management practices. Ideal candidates have a background in SRE or DevOps with direct customer-facing experience, proficiency in Linux command-line utilities, and a track record of building internal tooling that improves team efficiency.

What you'll do

  • Own and resolve high-severity customer issues through deep-dive debugging across Cloudflare's infrastructure.
  • Build monitoring and detection capabilities to identify systemic risks before they become incidents.
  • Collaborate with Product Engineering to drive fixes and improve product reliability based on customer needs.
  • Develop and maintain diagnostic procedures and resolution patterns in internal knowledge bases and AI skills.
  • Maintain expert-level knowledge of Cloudflare’s product portfolio, including edge networking, DNS, CDN, WAF, and DDoS mitigation.

What we're looking for

  • Minimum 5 years experience in SRE, escalation engineering, or similar customer-facing roles.
  • Strong foundation in networking and security protocols including TCP/IP, DNS, HTTP/S, TLS/SSL, BGP, OSPF.
  • Proficiency with observability tools like Wireshark, tcpdump, Kibana, Elasticsearch, Grafana, and distributed tracing.
  • Scripting skills with Bash and Python to automate reliability improvements and reduce operational overhead.
  • Experience in incident management, postmortem analysis, and SLO/SLI-based practices for system reliability.
  • Expert-level command-line proficiency on Linux using tools like curl, dig, git, traceroute, mtr, strace, ss.

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