Lead Application Support Specialist

TIAA

Quick summary

Work type: On-site
Location: New York, NYIselin, NJ
Posted: 4 days ago
Closes: Jul 15, 2026
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $186k

$152k most similar roles pay here $233k

This listing doesn't post a salary. Most similar roles pay $160,262–$211,200.

Based on 240 similar postings.

Employer

About TIAA

TIAA (Teachers Insurance and Annuity Association of America) is a leading Fortune 100 financial services organization and a premier provider of retirement services in the academic, research, medical, cultural, and governmental fields.

TIAA currently has 4 open roles on FindRole.

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At a glance

TL;DR · Lead Application Support Specialist

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Nuveen International Business is hiring an experienced Application Support Specialist at the 9IC level to join their real estate operations team, focusing on enterprise application support and system administration. This role involves managing Level 1 helpdesk operations, diagnosing complex technical issues escalated from Level 2, and leading end-to-end integration projects with downstream systems. The specialist will administer Yardi configurations, provision user accounts, validate access permissions, and support internal audits by providing comprehensive documentation. Key responsibilities include coordinating with offshore teams, delivering process improvement training, and supporting ITRC governance processes. Ideal candidates have five or more years of experience in application support or system administration, particularly within real estate technology like Yardi Voyager, along with proficiency in Azure AD and multi-factor authentication systems.

Skills

Yardi Azure AD MFA ETL NCREIF ITRC governance fund accounting disaster recovery business continuity vulnerability management patch operations CI/CD SQL Python PostgreSQL Kubernetes Docker Terraform AWS Grafana Prometheus

What you'll do

Administer Yardi configurations, including user permissions and security groups.
Lead application integration projects from requirements to production rollout.
Manage Level 1 and Level 3 helpdesk support for complex technical issues.
Provision user accounts and validate access permissions across enterprise apps.
Support internal audits by providing comprehensive system documentation.

What we're looking for

5+ years experience in application support or system administration, preferably with Yardi Voyager.
Manage helpdesk operations and support teams, including Level 1 and Level 3 queues.
Coordinate with offshore/vendor support teams for complex technical issue resolution.
Support audit and compliance initiatives by providing comprehensive documentation.
Strong understanding of enterprise access management, security protocols, and ITRC governance.
Experience provisioning user accounts and validating role-based security permissions across applications.

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