Application Support Specialist

What you'll do

• Troubleshoot and resolve complex customer issues involving application behavior and configurations.
• Modify production environments with high attention to detail, updating scripts and analyzing logs.
• Perform data manipulation using T-SQL or similar scripting techniques effectively.
• Accurately document all customer interactions in the case management system for transparency.
• Escalate product bugs and critical incidents according to established guidelines promptly.
• Contribute to ongoing process improvement and maintain knowledge base documentation regularly.
• Participate in 24x7 rotating on-call support coverage as required by the team.

What we're looking for

• 2-4 years of technical support experience in production environments.
• Proficiency in T-SQL for data manipulation and query optimization.
• Strong verbal and written communication skills for customer interactions.
• Ability to troubleshoot complex issues and collaborate with development teams.
• Experience with software support tools, log analysis, and basic networking principles.
• Highly organized and detail-oriented, managing competing priorities effectively.