IVR Quality Engineer

Accenture

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Plano, TX
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $178k

$131k most similar roles pay here $225k

This listing doesn't post a salary. Most similar roles pay $140,000–$216,250.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 221 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 175 roles with salary data.

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At a glance

TL;DR · IVR Quality Engineer

Role Posting Log in to save

The IVR Quality Engineer joins the Chat and Voice Technology team to manage manual and automated testing efforts across various projects. This role involves utilizing both business workflows and technical architecture to communicate risks, testing coverage, and quality insights to leadership while reducing manual effort through automation and AI-assisted development. The ideal candidate will possess a Bachelor's degree or higher and must be fluent in Spanish. Technical requirements include at least five years of experience with Selenium, two years of IVR testing experience, and two years of automation testing experience. Preferred tools for this position include Playwright and Cyara. The work focuses on the specific domain of chat and voice technologies, where the engineer ensures high-quality performance and reliability within these communication systems to solve complex technical challenges for clients.

Skills

Selenium Playwright Cyara IVR Testing Automation Testing AI-assisted development Chat and Voice Technology Spanish

What you'll do

Plan, execute, and manage manual and automated testing efforts for Chat and Voice Technology projects.
Communicate risks, testing coverage, and quality insights to leadership using business workflows and technical architecture.
Reduce manual testing effort through the implementation of automation and AI-assisted development.
Perform IVR testing as part of the core project requirements.
Utilize Selenium and Playwright tools to conduct automated testing.
Provide fluent Spanish communication for project needs.

What we're looking for

Must speak fluent Spanish.
Bachelor's degree or greater.
5+ years of experience with Selenium.
2+ years of IVR testing experience.
2+ years of automation testing experience.
Experience with Playwright testing tool (preferred).
Experience with Cyara testing tool (preferred).

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