below marketmost similar roles pay hereabove market
This role pays more than
52%
of similar roles. Most pay
$134,850–$195,139
— the blue band above.
At the midpoint, this role pays about
$166k
versus about
$165k
for comparable roles.
Based on 240 similar postings.
Employer
About USAA
USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.
USAA currently has
71 open roles
on FindRole.
Listed pay typically runs
$114,080–$218,030
across 43 roles with salary data.
The IT Systems Analyst Lead - Testing CoE serves as a primary relationship manager within the Testing Center of Excellence, acting as a vital liaison between technology delivery organizations and centralized testing services. This role involves partnering with technology leaders to understand testing demand, facilitating the adoption of centralized services, and managing service expectations. Key responsibilities include monitoring service delivery performance, resolving customer escalations, and driving continuous improvement in testing effectiveness. The position requires expertise in software development and testing processes, including Agile delivery, quality assurance, and testing lifecycle activities. Candidates must possess skills in requirements management, modeling techniques like UML, and use case development. The role solves the business problem of aligning testing capabilities with delivery commitments while managing third-party service providers and cross-functional dependencies.
Serve as the primary relationship manager between technology delivery organizations and the Testing Center of Excellence.
Partner with technology leaders to understand testing demand, delivery priorities, and service requirements for resource planning.
Facilitate the onboarding and adoption of centralized testing services and engagement processes for customers.
Monitor testing service delivery performance and proactively resolve concerns with third-party providers and leadership.
Manage customer escalations, service delivery risks, and cross-team dependencies to ensure timely project resolution.
Identify opportunities to improve testing service effectiveness and operational efficiency through performance analysis and feedback.
Provide coaching, mentoring, and just-in-time training to team members through quality reviews and observations.
Ensure business activities are monitored and controlled in accordance with risk and compliance policies.
What we're looking for
Must have a Bachelor's degree or 4 years of relevant education and/or experience.
Must have 6 years of experience in business or project management, product management, business/system requirements, and technical analysis.
Must have demonstrated experience managing relationships with technology delivery organizations, business stakeholders, or internal technology service customers.
Must have experience coordinating technology services across multiple teams, including managing customer expectations and cross-functional dependencies.
Must have working knowledge of software development and testing processes, including Agile delivery, quality assurance, and testing lifecycle activities.
Must have expert knowledge of multiple solution delivery life cycles, Business Management methodologies (Waterfall and Agile), and business productivity tools.
Must have experience in requirements management, modeling techniques (e.g., UML), and use case development.
Must be able to work in the office 4 days per week in San Antonio, TX, or Plano, TX.
Business Process Modeling
SAP
UKG Pro WFM
Corridor
SaaS
COTS
APIs
Middleware
Requirements Gathering
Change Management
Issue Tracking
Risk Management
Functional Specifications
System Configuration
Application Testing
Data Flows
Flowcharting
Systems Engineering
Systems Integration and Test (I&T)
Requirements Management
System Modeling
MIL-STD-810
MIL-STD-464
MIL-STD-461
MIL-STD-704
SRR
PDR
CDR
TRR
LRU
Vibration Testing
Basis of Estimate (BOE)